srikanth poluru

• Managed and monitored Nutanix clusters using Nutanix Prism supporting 100+ virtual machines, ensuring high
availability and performance.
• Administered virtual machines on Nutanix AHV including provisioning, migration, and resource optimization.
• Configured and maintained backup policies using Veritas NetBackup handling multi-terabyte data environments.
• Monitored daily backup jobs and maintained 95%+ success rate by proactively troubleshooting failures.
• Performed file-level, VM-level, and critical restore operations within SLA timelines.
• Managed storage capacity, disk pools, and deduplication (MSDP) to optimize storage utilization.
• Assisted in patching and upgrading activities (LCM for Nutanix) and proactively resolved infrastructure issues.
• Managed IT inventory system for servers, user assets, and software licensing, ensuring compliance and audit
readiness.
• Administered Microsoft Active Directory supporting 300+ users, including AD Sync, user lifecycle management, and
access control.
• Managed Office 365 environment including user provisioning, mailbox administration, and access management.
• Maintained and supported file servers and web servers, ensuring high availability and data integrity.
• Managed Windows Server and Microsoft SQL Server for licensing, ensuring compliance and proper utilization.
• Performed core server administration tasks including DNS and DHCP management for stable network operations.
• Administered endpoints using ManageEngine Endpoint Central managing 200+ devices, including patching and
software deployment.
• Automated routine administrative tasks and reporting, improving operational efficiency and reducing manual
workload.
• Performed daily health checks, monitoring, and troubleshooting across infrastructure components.
• Handled L2/L3 incidents and coordinated with vendors for issue resolution and escalation.
• Configured snapshot and replication policies to support disaster recovery readiness.
• Utilized AI tools such as Google Gemini and Notebook LM for log analysis, documentation, and operational
insights.
• Administered endpoint devices using ManageEngine Endpoint Central, deploying OS patches and security updates.
• Implemented security policies including USB/device control, BitLocker management, and endpoint hardening.

• Installed, configured, and secured Windows servers and desktop/laptop hardware.
• Configured hourly, daily, and monthly backups on Synology NAS.
• Managed Active Directory administration including Group Policy, permissions, and account provisioning.
• Upgraded ESET antivirus servers and remotely deployed endpoint protection agents through the console.
• Monitored and blocked suspicious activities through Palo Alto firewalls and established site-to-site VPN connections.
• Managed Office 365 administration (150-200 users) and troubleshot Outlook, Skype, and Microsoft Teams.
• Configured Xontel IPPBX system telephone numbers and resolved configuration issues.
• Managed network infrastructure including Cisco switch VLAN creation and clearing port security.

Team Size : 12
Technology Used : Windows & VMware
Ticketing Tools : Solar winds web helpdesk , Service desk
Roles and Responsibilities
•Installing, configuring, patching, troubleshooting, securing, diagnosing & repairing VMware ESXI and Vcenter systems.
•Develop and maintain operational documentation and specifications on system builds, disaster recovery and standard operating procedures.
•Managed installation, configuration and administration of Cisco equipment in IT architecture of organization. Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
•Provided Tier1 technical support; assisted users facing network problems. Performed advanced troubleshooting, diagnostics and provided tier/level-1 solutions to network failures.
•Worked in coordination with team members to decrease key IT problems and complete assigned projects.
•Work with the IT Security team to schedule monthly security scans of entire IT Infrastructure.
•Troubleshooting high severity (Priority 2) incidents on 24 * 7 on-call basis.
•Performing the Monthly Patching activity in the Ivanti (Ivanti Endpoint Manager) tool for the newly released Patches
•Create, implement, and document patching plan for firmware, OS, and vendor software.
•Performing health checks, rebooting the servers as per customer requirement.
•Review of published Vulnerability reports and action remediation for vulnerability.
•Coordinate with IT Security and development teams to determine patch priority and system risk level.
•Creating and performing changes like adding disk spaces, migrations, firmware upgrade and CPUs.
•Having good knowledge on Incident Management, Problem Management, Change Management.
•Expertise in troubleshooting server side issues involving Low disk Space, Service restart and CPU utilization
•Working on different Hardware’s like Hp ProLiant servers and Dell endpoints
•Scans the systems on a monthly basis for vulnerabilities using Nessus and generate reports.
•Basic knowledge on Bluecoat Web Filters and firewalls.
•Day to day technical support of End users, follow-up on and Daily checking emails for any complaints from users & interacting with users to resolve the issues within the SLA.
•Creating and managing users on the Active directory.
•Monitoring the antivirus updates for all pcs through the console.
•Monitoring the traffic in a firewall and block the malicious ip address in firewall.
•Handling all types of aspects of administration tasks such as Day-to-Day monitoring, Installing, Configuring, Updating and troubleshooting of Windows servers, desktops, laptops, and printers.

Roles and Responsibilities
•Provide configuration management release support for documentation.
•Creates, implements, and documents Patching Plan for firmware, OS, and vendor software patching.
•Handling all types of aspects of administration tasks such as Day-to-Day monitoring, Installing, Configuring, Updating and troubleshooting of Windows servers, desktops, laptops, and printers.
•Creating and managing users on an Active directory.
•Monitoring the alert logs on the DC.
•Schedule daily, weekly and monthly backups.
•Creating a VM snapshots before making any changes on a server.
•Daily checking emails for any complaints from users & interacting with users to resolve the issues within the SLA.
•Handling incoming incident, Services Requests, change requests.
•Diagnosing and Resolving a wide range of technical issue over the Phone or through remote Connection.
•Working with network related issue like IP conflict, crimping and tracing the cable.
•Provide on call support on 24*7 bases of P1 issues.


PROFESSIONAL CERTIFICATIONS
Microsoft Certified Solutions Associate (MCSA) - (MCP Id# 11357509