Senior Team Leader
Crowne plaza
Total years of experience :6 years, 0 Months
Crowne plaza ( Kuwait) May 2013 Till Date Senior Team Leader
Aditya Sarovar Premiere April 2012 April 2013 1 year Assistant Manager
Lorven Hospitality Services Pvt.Ltd May 2011 March 2012 10 months Assistant Manager (coffee shop)
Ultimate Hospitality Services April 2010 April 2011 1 Years Manager
Ultimate Hospitality Services Sep 2007 April 2008 7 months Assistant Manager
Ranbanka (A Heritage Hotel) June 2006 April 2007 11 months Operation Trainee
Name of the Organization: Aditya Sarovar Premiere
My Responsibilities:
➢ Understanding the present situation of the organization and developing strategies for improving.
➢ Learning to provide reports on status as per the requirement of the organization, this has to be done on a regular basis.
➢ Studying the feedback on customer satisfaction and giving a report on these results so that necessary suggestions can be made on improving the customer relationship.
➢ Understanding the organizational protocols so that he or she can follow all these rules during his or her tenure in the organization.
Name of the Organization: Ultimate Hospitality Services (Assistant Manager)
Assistant Restaurant Manager Responsibilities:-
➢ Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages and small wares.
➢ Supervised all aspects of in-house banquet planning, bookings and payment for up to 80 guests.
➢ Recruited, trained and scheduled a full working staff.
➢ Streamlined controllable spending in an on-going effort to meet weekly overhead expenditures.
➢ Posted to General Ledger, processed weekly payroll, and prepared weekly sales reports.
➢ Promoted new business through participation in community events.
➢ Responsible for business development, hiring staff and candidates, management, account and client management.
➢ Responsible for launching institute of professional services including education, strategy, support, training and technical consulting.
➢ Responsible for tripling the size of team within 30 days.
➢ Duties such as client development, strategic planning, business management and relationship management are also done.
➢ Responsible for other duties as assigned and as needed.
➢ Responsible for standardizing recipes that are used to prepare as menu items.
➢ Investigate and develop new recipes and includes them in new products or new procedures.
➢ Responsible for managing the training programs for food production to maintain quality standards.
➢ Responsible for testing and examining the food products and equipments that are used for food production and gave advice to staff.
➢ Maintained the procedures for ordering, storing, receiving, preparing and serving of food.
Name of the Organization: LORVEN Hospitality Services (Assistant Manager)
Responsibilities:-
➢ Make correct any problems and communicate both the problems and corrections with the owner.
➢ Build customer relations.
➢
Make sure there enough supplies for the day's business.
➢ Order supplies
➢ Coordinate and provide direction to Coffee Shop staff to ensure that all duties are completed throughout each shift.
➢ Ensure that the highest level of customer service is delivered to all Coffee Shop customers
➢ Monitor the quality and efficiency of service and improve as required.
➢ Proactively identify any opportunities for improvement and propose suggestions or solutions to the Coffee Shop Director.
PROJECTS ON: ➢ Food Storage and its processing.
➢ Strategic Management on Globalization.
➢ Event Management
2008 to 2010 MBA (Tourism &Hospitality)
2003 to 2006 Bachelor of Hotel Management Major in Food & Beverage Service University: Osmania University, Hyderabad, India.