Commercial Administrator (Trade Credit Insurance)
Coface India Credit Management Services Ltd
مجموع سنوات الخبرة :6 years, 7 أشهر
Supported the account managers located in Australia & New Zealand to draft, amend, renew, create, and sign off on policies for clients in the APR (Asia Pacific Region) Coordinated with internal and external stakeholders to ensure timely and accurate policy creation and administration Analyzed policy documents to ensure compliance is in alliance with regulatory requirements and company policies Conducted risk assessments and underwriting analysis to determine policy eligibility and pricing Communicated the policy information to clients and responded to their queries and concerns on time Ensured accurate and timely processing of policy documents and related data Collaborated with cross-functional departments to ensure smooth & efficient policy administration and claims management Profound knowledge of the current industry trends and regulatory changes related to trade credit insurance Independently managed the changes in processes and software user controls and met the user requirements Streamlined processes to improve operational efficiency and achieve consistent TAT for daily tasks, enhancing team productivity and output quality Conducted weekly and monthly discussions with account managers to address any process or client escalations and nurtured a positive relationship with clients and stakeholders
Played a vital role in resolving customer queries and issues related to tickets, fares, routes, etc. Demonstrated empathy in handling irate customers, successfully de-escalating complex problems, and identifying satisfactory resolutions in a timely and professional manner Offered guidance to customers and addressed their concerns to gain a positive customer experience Conducted effective training sessions for new joiners and enhanced their knowledge of processes, procedures, and customer service standards Logged and resolved all queries/complaints in a timely and accurate manner to achieve a high level of customer satisfaction Stayed updated with the latest product and service offers, policies, & procedures to provide prompt information to the customer
Responsible for screening, background verification, data base checks using multiple applications and softwares.