Branch Manager
Kotak Mahindra Bank Ltd
مجموع سنوات الخبرة :14 years, 3 أشهر
Leading a result oriented team and responsible for managing the branch profitability ensuring high quality service and customer relationship management Responsible for all customer transaction fulfillment with front desk staff.
Own all branch banking objectives and overall branch supervision.
Responsible for Customer Service Quality.
Responsible for day-to-day operations within the branch, ensuring branch day-to-day operations are carried out by the staff with 100% compliance on daily basis.
Ensuring regulatory compliance & procedural compliance.
Ensure Service Excellency to enhance portfolio, control retention and better cross sell and being service anchor for PB relationships.
Review branch operation reports for audit purposes and ensure proper record maintenance (Registers/Vouchers/Stub Copies).
Managing & achieving team targets pertaining to cross sale of LI, mobilization of Fixed Deposits, & deepening of CA/SA balances.
Managing client escalations / grievances related to general product and/or service.
Leading a result oriented team and responsible for managing the branch profitability ensuring high quality service and customer relationship management.
Own all branch banking objectives and overall branch supervision.
Ensure achievement of branch targets by generating business and cross sales.
Ensuring branch day-to-day operations are carried out by the staff with 100% compliance on daily basis.
Review branch operation reports for audit purposes.
Managing & achieving team targets pertaining to cross sale of LI, Jewel Loans, Loan against FD’s, mobilization of Fixed Deposits, & deepening of CA/SA balances.
Ensure compliance with banking rules, regulations & procedures.
Periodic review of progress versus objectives.
1)Supervising UTI Recovery department wherein responsible for recovery of excess / doubly paid redemption / dividend amounts from investors by effectively handling a team of 30 member recovery team across India.
2)Co-ordinating with the branches, banks, AMC, investors, & ARN’s for recovery over mails and phone
1)Processing branch day-to-day operations pertaining to Cash, Pay-orders/Demand Drafts, Chequebooks, Debit & Credit Cards, PINs, Inward & Outward Cheque referrals, buying & selling of foreign currency, safe deposit locker management, branch deliverables management, RTGS & NEFT payments, opening & closure of accounts, Fixed Deposits, stop payments, & generation of reports for auditory purposes.
2)Cross-sales pertaining to LI, Mutual Funds, General Insurance, mobilization of FD’s, & deepening of CASA balances.
3)On the assets front; generating leads pertaining to personal loans, housing loans, mortgage loans, educational loans, gold loans, car loans, business loans and passing on the same to respective verticals for conversion
As a PROCESS AUDITOR my responsibility includes:
· Auditing the work on a daily basis to check the quality on processes.
· Giving feedback to the operators on the errors.
· Checking for potential customer complaints and initiate means of encouraging them.
· Investigating the errors that we receive externally.
As a PROCESS SPECIALIST my responsibilities includes:
· Providing process training, support and assistance to the processing executives in the different queues.
· Providing technical advice / guidance to processing executives on the content of procedures and resolution of issues.
· Undertake periodic, systematic reporting and feedback on various parameters including individual / team performance, customer orientation and satisfaction etc.
· Ensuring business area credibility and integrity is maintained at all times by efficient communication between the Global Service Centre and the business area through the line manager in resolving process queries.
As a PROCESS EXECUTIVE my responsibilities include:
· Opening accounts for Corporate customers which include Current, Savings, Fixed, Term-deposit, Non-Fixed Term Deposit, Young Enterprise, & Business Loan accounts.
· Opening accounts for Personal customers which include Current, Savings, Student accounts, Beneficiary accounts, Fixed-Term Deposit accounts, Non-Fixed Term Deposit accounts, & Staff accounts.
· Undertaking TAB Search on the customer to establish if any adverse information was held (Telephone TABS Group Centre, Jersey) while opening the accounts.
· Ordering Debit / Credit Cards, Cheque / Paying-in books to the customers.
· Working on Change of Address requests of the customers who change their address (Home and/or Correspondence.
· Register customers for Business Internet Banking.
· Sending change of address manual advises to departments like HIFA, Data Control, HSBC Stock Broker Services and Card Services.
Worked as a Team Leader in Medical Transcription Division of Karvy Consultants from Jan 1999 to April 2001.
JOB PROFILE
1. Editing & Proof reading medical transcription involving reading & listening to the corresponding dictation, verify patient demographics, making changes to grammar, Punctuation, format, ensuring consistency & clarity of meaning, adhering to the Company Standards/AAMT book of Style, client specifications.
2. Using appropriate electronic references & other resources for research in order to make the document 100% accurate & provide detailed & clear feedback on each individual file edited or proof read.
3. Adhering to rules governing patient confidentiality at all times, editing & proofreading medical transcription involving reading & listening to the corresponding medical dictation with various dictation styles, accents, & dialects.
4. Recognize, interpret, and evaluate inconsistencies, discrepancies and inaccuracies in medical dictation; appropriately edit, revise & clarify them without altering the meaning of the dictation or changing the dictator's style.
5. Responsible for making changes to grammar, punctuation, format, ensuring consistency, & clarity of meaning, adhering to the AAMT book of Style, or client preference as required.
6. Checking medical terminology, anatomy, & medical reference usage.
7. Should verify patient demographics for accuracy & completeness as per standards listed in the client info.
8. Assist with training of new employees as needed.
Bachelor of Commerce from Osmania University, Hyderabad in First Division.