Senior Manager
Pwc - India
Total years of experience :13 years, 4 Months
+ Engaged with clients in the government services industry to develop their IT, digital, and innovation strategies, and supported them through their digital transformation journeys.
+ Designed holistic ICT blueprint for a smart city in Middle East, aligning with business drivers and shaping G2C/G2B interactions for effective governance.
+ Provided consultancy to Tribal Development Department, Conducting Business process Reengineering, implementing Caste validity system, improving efficiency, and reducing the citizen touch points to one.
+ Led CCTNS implementation in Maharashtra, overseeing core application rollout, legacy data migration, change management, and impact assessment for program success.
+ Designed e-Governance and m-Governance Roadmaps for the organization along with technology adaptation roadmaps for each department.
+ Led the digitization efforts of 110+ citizen services across 8 departments, conducting BPR and onboarding vendor for developing a bespoke application.
+ Project management for SAP implementation of financial accounting (FI) and controlling (CO), materials management, and document management system (DMS) modules across thirteen user departments.
+ Led the conceptualization and implementation of Hospital Management Information System solution for all 60+ health care facilities in city along with a Digi health app.
+ Prepared open data policy for a city corporation aligning with national policy and General Data Protection Regulation (GDPR), designing the team structure, roles & responsibilities of the data stewards, SOPs.
+ Provided professional leadership in setting up PMOs, suggesting best practices to deliver projects, defining project metrics, and ensuring overall project quality.
+ Experienced in end-to-end software solution delivery from creation of business case for solutions, procurement of vendors for implementation, overseeing the development of software applications, roll out of applications across the organization, planning and coordinating the implementation of change management activities.
+ Monitored and managed vendor teams & SLA monitoring for projects, highlighted deviations/issues in the deliverables of vendors.
+ Prepared funding proposals and budgets for large scale government projects for state, central governments, and periodical Impact assessment reports to monitor the progress.
+ Explored market-entry opportunity into Digital media space that have the potential to generate USD 1 billion revenues for a major telecom player in the US.
+ Developed Use Cases for various personas and tested them on potential customers.
+ Conducted viability study of the proposed offerings, their viability and growth prospects and prepared business case.
+ Headed a team of four members, overseeing the timely delivery of the Demand Planning and Procurement module IT Systems for a prominent US retailer.
+ Orchestrated the migration of SAP BO reports from and Crystal reports for a major Healthcare company in US.
+ Managed end-to-end software delivery for migration of four applications with Zero - down time.
+ Effectively implemented process improvement initiatives and achieved 10% reduction in overall defects in a support projects.
+ Identified system challenges, gathered requirements, provided estimates, and led seamless delivery of enhancements and migration projects.
+ Managed project document repository as a Configuration Controller tracking all the project deliverables, baselining code, and ensuring compliances as per CMMI Level5 standards.
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