Technology Consultant
HPE
Total years of experience :18 years, 2 Months
Analyze requirements, prepare scope; schedule, monitor, and track projects
Write and review Instructor Led Training materials
Assign resources (SMEs, writers, and Instructional Designers) for the projects
Interact with SMEs and client to translate information into ILT material
Operate and guide on company-designed content publishing systems
Conduct weekly status calls with the Portfolio Manager and other teams
Conduct employee engagement activities throughout the Business unit
• Write and review technical documentation for various applications.
• Write and review Instructor Led Training material (PowerPoint presentations, Student Guides, Instructor Guides, and Lab guides) for applications.
• Write and review online help documentation, white papers, Installation guides, What’s new documents, Knowledge base article titles, and content planning documents for Microsoft ERP products.
• Review the User interface (UI) text elements, terminology and recommend clear and precise UIs to the technical team.
• Monitor the development and publication of documentation that conforms to established standards and practices.
• Conduct trainings to the new employees about the process and style guides.
• Prepare step by step process documents for project and training material (PowerPoint presentations) which are used as reference material by the writers.
• Manage, mentor, and guide the team of technical writers.
• Review the documentation for effective presentation of ideas, scope, completeness, tone, and adherence of style to meet the needs of the intended audience and localization guidelines.
• Create product instructions, reference and maintenance manuals, articles, project proposals, training materials, technical reports, catalogs, brochures, online documentation and help systems.
• Edit, standardize, or revise materials prepared by other writers for clarity, accuracy, and consistency.
• Experience in developing Software Requirement Specifications, Detailed Designed Documents, Functional Specifications, User manuals.
• Created and reviewed various administrative documents; also helped resolving various administrative issues.
• Worked on User Guide for SAP software.
• Created Business Process Documents and Style Guide.
• Worked closely with the SME and Editor to make the content comprehensive and accurate.
• Conducted Training sessions for new joinees.
• Worked on content development for the company website.
• Worked on process documents, brochures, and company newsletters.
• Worked closely with developers and conducted interviews to understand the company services.
• Worked as Customer Service Representative to handle Internet and Network issues.
• Supported the customers by attending the calls and guiding with troubleshooting.
• Developed Training documentation about various product processes and etiquette.
