bellman
Hilton Beach resort ra's Al Khaimah
Total years of experience :0 years, 4 Months
Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
Adhere to guest check-in and check-out procedures pertaining to baggage handling
Welcome guests at the main entrance with the greeting appropriate to the time of day
Assist arriving and departing guests by opening and closing car and taxi doors
Maintain a clean and tidy entrance, drive-way and lobby
Guide the guest to the Front Desk and wait behind the guest during the check-in
Be familiar with hotel layout and memorize the preferred route for escorting guests
Room the guest in accordance with hotel standards
Provide information to guests about the hotel facilities and services
Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
Help other employees in department, replacing them temporarily when necessary
Keep the baggage room clean and in order
Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
Use the Duty Log to document matters of importance
Arrange transport with the Airport Concierge and coordinate luggage
Achievements like
Efficient problem-solving: Successfully resolving guest issues or requests in a timely and satisfactory manner.
Building strong relationships: Establishing rapport with guests and clients to foster loyalty and repeat business.
Knowledge and resourcefulness: Demonstrating extensive knowledge of local attractions, restaurants, services, and events to enhance guest experiences.
Team collaboration: Working effectively with colleagues across departments to ensure seamless guest experiences.
Art industry and hospitality certificates