Strategic Account Manager
Gulf Agency Co.- GAC
Total years of experience :25 years, 1 Months
Hunting for new business acquisition in infrastructure / manage services within the corporate.
Managing relationships with customers, and developing a deep understanding of their requirements and long term business strategies.
Develop a situation analysis of the corporate to select strengths, weaknesses, opportunities and threats, to assist in the developing a strategic plan/ action roadmap, for the future of the business.
Cultivate strong relationships with abroad based of group network, overseas customers and staff.
Managing the full sales cycle of the corporate-from initial inquiry, quotation, evaluation and support issues, commercial, price negotiation and closure. Increase the conversion rate of inquiries/closed sales, with the cooperation of the sales/commercial Manager.
Monitoring and reporting on all activities & forecasts, and provide relevant information.
Attending workshops, trade shows, and seminars to keep up-to-date on any changes of the industries.
Working as Key-Account Manager for the most important customer for the group by taking full care of their inquiries, pricing, day to day work, meetings abroad, costs saving, Reports, …….etc.
A complete set up for commercial Dept. was achieved (commercial Mngr, Sales team, and customer service team), starting from recruitment, Target, JD setup, KPI & reporting system.
Analyzing market competition & select the company rating, and what can be done for improving.
Handling Projects (costing, pricing, communications & operation handling).
• Taking care of all what is related to the business development in the company, whether it’s concerning customers, sales, work performance, open new markets in the cooperation with overseas offices, …etc.
• Sending reports/ suggestions to the Head Quarters to reflect work standard/ new ideas about developing work / negotiating prices to secure potential business.
• Understanding the customer’s needs and requirements and implement long-term business strategies accordingly.
• Maintaining contracts with customers, and solving key account's problems.
• Supervise the big accounts and monitor work with all involved departments (Quality Control).
• In 2008; Sales Head’s activities were added to the above, to include;
• Recruiting and training sales stuff.
• Supervising, motivating and monitoring sales team performance.
• Allocating areas to sales executives.
• Setting budgets/targets.
• Liaising with other product Managers.
• Reporting back to CEO.
• Keeping abreast of what competitors are doing.
Handling key-accounts (Big & Global accounts). Handling includes but not limited to; the link between the clients and the company by monitoring all involved kind of services provided by company to customer, anticipating and understanding the client needs & offering solutions, if needed.
• Sharing in budgets & potentials of the sea & air with management.
• Follow up the sales achievements and awarding sales leads.
• Participating in developing business by doing sales activities in & out door. Holding some administrative assistance for the Managing Director (typing, filing, scheduling appointments, etc.)
Assign Leads.
• Hiring and Training new operations executives.
• Supervising staff of 6 people.
• Highlight problems & find solutions for operation work.
• Manage tender’s offers and relevant operation work.
• Holding meetings with shipping lines to negotiate rates to obtain good facilities for the global accounts & for the sea dept. in general.
• Prepare potentials and reports reflecting the work standards and highlight the weak points & suggest solutions.
• Follow up with the sales staff by pointing out the reasons for losing any of the potential business & help to find solutions.
• Sales in/out doors and awarding in/out sales leads, to sales team, and overseas offices.
Handling customer accounts & customer service tasks of readymade garments.
* Follow-up & Controlling the point of sale program of the ware shops & warehouses.
* Follow-up & Controlling the point of sale program of the shops.
* Preparing balance sheets & reports on regular bases showing sales transactions,
* Sales staff results, customer's status & stock in factory and the warehouses (in/out of stock).
* Follow-up inventory, full responsibility of every single details subject to the shops, participated in choosing the new collection of the season.