IT Infrastructure Manager
Cool Inc
Total years of experience :13 years, 5 Months
• Responsible for Managing IT Infrastructure & Security projects across all of company’s offices, locations & affiliates.
• Lead the IT Support Team & provided L2 & L3 Support to 5 Offices and more than 90 F&B outlets/locations across Saudi Arabia.
• Helped develop the Standard Operating Procedures (SOPs) for the IT department in addition to enhancements of policies, procedures, processes, structure, and SLAs to ensure the effectiveness and standardization of the department operations.
• Managing new Store Roll-outs, providing all IT infrastructure requirements for launching new stores. Delivered 20 new (SIGNATURE) stores with fully equipped IT infrastructure during the first 3 quarters of 2020, and a total of 25 stores/offices by the end of 2020.
• Leading a team of IT specialists to implement infrastructure & software upgrade projects.
• Maintaining relations with Technology vendors and negotiating projects & contracts.
• Providing consultation for IT Infrastructure enhancement & automation projects.
• Currently working to optimize the Store Roll-out processes by creating documentation & following up on all ongoing IT Projects.
• Creating & Reviewing in-house Technical Documentation to enhance the support time & quality of support for all technical support issues in the company.
• Providing simplistic & innovative cloud technologies to the group and helping with technological change management for effective implementation.
• Working towards improvement of Security & Cost-effective connectivity solutions.
• Trained on NCR Aloha Point of Sale System & developing new ideas to optimize support.
• Trained on Azure/O365 platforms focusing on security features like IAM & PAM.
• Managed 300+ active connections (Mobile, Fiber, Microwave) at the Holding Group from various vendors like STC, Mobily, Zain and provided analytics to optimize costs.
• Lead a team of engineers & IT support specialists to Manage the entire IT Infrastructure of Nameyah International Group.
• Managed all the physical & digital IT assets, support contracts, cloud subscriptions & software/hardware licenses of the company.
• Designed & Built on-premise Server Infrastructure with Vmware Vcenter 6.5 to run three instances of Microsoft AX 2012 ERP on a secure MS Domain.
• Trained on Vmware Vcenter 6.0 with emphasis on advanced features such as DRS, HA, vMotion, Fault Tolerance & Data Protection
• Designed & Built the VPN network infrastructure between the Head Office, two branch offices & 30 stores.
• Trained on Cisco Meraki Cloud Platform to manage VPN, Firewall, Load Balancing, Routing & Trunks between Head Office & branches.
• Built & Managed Server infrastructure (Hardware) with multiple SAN Storage devices, High availability & Fiber Channel Connections.
• Trained on EMC vnxe series SAN Storage, its installation & configuration.
• Successfully implemented POS (Point of Sale) system in more than 25 retail/restaurant stores across KSA.
• Trained on Squirrel POS platform to manage its configurations, data transfers, corporate servers & its integration with ERP.
• Integrated the POS system with centrally managed Weight Scales for the sale of Seafood & other weighted products across all the stores.
• Implemented Hikvision CCTV systems & Biometric systems across all the retail stores & Branch Offices.
• Automated the data backup processes of the company using various SQL, storage & Mycloud techniques.
• Oversaw the implementation of various other POS & RMS systems across the group & provided them IT support & maintenance.
• Migrated the Entire Server Infrastructure of Java Gulf company from physical to Virtual using vmware ESXi 5.5
• Google Apps for Business Administration including Gmail, Google Drive, Users & Domains.
• Migrated the company Email services from Hosted Exchange to Google Business Suite.
• Administration of the Company’s Websites including the websites of Group Holding Company.
• Administration of the company MS Domain Controller, its users, policies and roles. (AD, DHCP, DNS)
• Implementation of VPNs and Public IP Mapping using Cisco routers & Cisco VPN Client.
• Network monitoring using Solarwinds Orion and other traditional logics and monitoring software.
• Administration & management of Javagulf employee emails using GoDaddy cloud based Microsoft Hosted Exchange server service.
• Installation, configuration and troubleshooting of Virtual SAP Demo & Production Servers using VMWare ESXi 5.5
• Management of Virtual VMWare ESXi 5.0 servers using vSphere.
• Backup and Recovery of Virtual Servers and raw data from other servers.
• Configuration and troubleshooting of Cisco Wireless Access points.
• Network troubleshooting of 50-100 PCs
• Managing & Troubleshooting using HP and Cisco managed Switches.
• Configuration, troubleshooting and sharing of LAN/Wifi printers.
• Assignment of all IT Equipment to Employees of Java Gulf.
• Inbound Technical Support for Customers in North America using
High End Dell XPS Desktops, Notebooks, Servers and other Networking Devices.
• Remote Diagnosis for hardware and software issues on Dell Desktops and Servers.
• Virus Protection, malware analysis and Eradication.
• Assistance with pre-sales hardware requirements of Small & Medium Business customers by analyzing the software systems in use.
• Inbound Technical Support to Hewlett-Packard customers from the US/Canada region for issues with their Notebooks, Netbooks, Desktops and Mini PCs.
• Working on Remote Connection software such as GotoAssist to provide full technical support via Phone and Remote Connection.
• Working with HP Desktops and Laptops to resolve customers issues related to multiple displays on Nvidia and ATI Graphics.
• Inbound Technical Support for Verizon customers using DSL & Fiber Optic and Resolving various internet connectivity issues and configuration of wired and wireless modems and routers.
Master of Business Administration Jawaharlal Nehru Technological 2012 Administration University, Hyderabad, India
Bachelor of Technology Electronics and Communications Jawaharlal Nehru Technological 2009 Engineering (E.C.E.) University, Hyderabad, India