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stacey barham, ENTERTAINER

stacey barham

ENTERTAINER

United Arab Emirates

High school or equivalent, gcse

Work experience

Total years of experience: 18 years, 7 months

ENTERTAINER

June 2014 - Present

United Arab Emirates

June 2014 - Present

Job role:
Management

ENTERTAINER

February 2012 - Present

the entertainer

United Arab Emirates

February 2012 - Present

• Oversee the daily operations for B2C, B2B, Delivery support & Merchant support.
• Implement Customer service processes for each product/app.
• Monthly reporting
• Ensuring FAQ & Rules of use were updated.
• Recruitment for growing team
• Staff training on in house systems and CS processes.
• Daily management of outsourced Live chat team
• Setting daily KPIs for team
• Team reviews
• Planning for future app/product launches
• Setting up and managing our company BOT
• Scheduling for customer service cover 24 hours a day.
• Working closely with all departments in the business to ensure maximum customer support is provided.
• Social Community management.
• Monitoring the tools needed to offer the best support to our users and merchants.
Company industry:
Advertising
Job role:
Management

Store Manager

December 2009 - July 2011

Action Impact Events LLC

United Arab Emirates

December 2009 - July 2011

Company industry:
Media Production
Job role:
Management

Global Customer support

May 2007 - October 2009

Adams Kids UK

May 2007 - October 2009

Availability: One-month notice.

•Oversee the daily operations for B2C, B2B, Delivery support & Merchant support.
•Implement Customer service processes for each product/app.
•Monthly reporting
•Ensuring FAQ & Rules of use were updated.
•Recruitment for growing team
•Staff training on in house systems and CS processes.
•Daily management of outsourced Live chat team
•Setting daily KPIs for team
•Team reviews
•Planning for future app/product launches
•Setting up and managing our company BOT
•Scheduling for customer service cover 24 hours a day.
•Working closely with all departments in the business to ensure maximum customer support is provided.
•Social Community management.
•Monitoring the tools needed to offer the best support to our users and merchants.
Job role:
Support Services

Education

Easthampstead Park School

July 2002

July 2002

High school or equivalent, gcse

United Kingdom

Skills

SIM

Expert

Air Conditioning

Expert

Administration

Expert

Issuing

Expert

Codes

Expert

MANAGEMENT

Expert

B2B

Expert

CUSTOMER SERVICE

Expert

CUSTOMER SUPPORT

Expert

DELIVERY

Expert

PROCESS ENGINEERING

Expert

RECRUITING

Expert

REPORTS

Expert

SCHEDULING

Expert

STAFF TRAINING

Expert

Codes

Expert

Issuing

Expert

Administration

Expert

Air Conditioning

Expert

SIM

Expert

Hobbies and interests

Socializing, reading, walking

I love to socialize with friends, BBQs , home gatherings. I also like to read and go for walks.