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stacey barham, ENTERTAINER

stacey barham

ENTERTAINER

United Arab Emirates

High school or equivalent, gcse

Work experience

Total years of experience: 18 years, 6 months

ENTERTAINER

June 2014 - Present

United Arab Emirates

June 2014 - Present

Job role:
Management

ENTERTAINER

February 2012 - Present

the entertainer

United Arab Emirates

February 2012 - Present

• Oversee the daily operations for B2C, B2B, Delivery support & Merchant support.
• Implement Customer service processes for each product/app.
• Monthly reporting
• Ensuring FAQ & Rules of use were updated.
• Recruitment for growing team
• Staff training on in house systems and CS processes.
• Daily management of outsourced Live chat team
• Setting daily KPIs for team
• Team reviews
• Planning for future app/product launches
• Setting up and managing our company BOT
• Scheduling for customer service cover 24 hours a day.
• Working closely with all departments in the business to ensure maximum customer support is provided.
• Social Community management.
• Monitoring the tools needed to offer the best support to our users and merchants.
Company industry:
Advertising
Job role:
Management

Store Manager

December 2009 - July 2011

Action Impact Events LLC

United Arab Emirates

December 2009 - July 2011

Company industry:
Media Production
Job role:
Management

Global Customer support

May 2007 - October 2009

Adams Kids UK

May 2007 - October 2009

Availability: One-month notice.

•Oversee the daily operations for B2C, B2B, Delivery support & Merchant support.
•Implement Customer service processes for each product/app.
•Monthly reporting
•Ensuring FAQ & Rules of use were updated.
•Recruitment for growing team
•Staff training on in house systems and CS processes.
•Daily management of outsourced Live chat team
•Setting daily KPIs for team
•Team reviews
•Planning for future app/product launches
•Setting up and managing our company BOT
•Scheduling for customer service cover 24 hours a day.
•Working closely with all departments in the business to ensure maximum customer support is provided.
•Social Community management.
•Monitoring the tools needed to offer the best support to our users and merchants.
Job role:
Support Services

Education

Easthampstead Park School

July 2002

July 2002

High school or equivalent, gcse

United Kingdom

Skills

SIM
Expert
SIM
Expert
Air Conditioning
Expert
Air Conditioning
Expert
Administration
Expert
Administration
Expert
Issuing
Expert
Issuing
Expert
Codes
Expert
Codes
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
B2B
Expert
B2B
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
DELIVERY
Expert
DELIVERY
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
RECRUITING
Expert
RECRUITING
Expert
REPORTS
Expert
REPORTS
Expert
SCHEDULING
Expert
SCHEDULING
Expert
STAFF TRAINING
Expert
STAFF TRAINING
Expert
Codes
Expert
Codes
Expert
Issuing
Expert
Issuing
Expert
Administration
Expert
Administration
Expert
Air Conditioning
Expert
Air Conditioning
Expert
SIM
Expert
SIM
Expert

Hobbies and interests

Socializing, reading, walking

I love to socialize with friends, BBQs , home gatherings. I also like to read and go for walks.