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Staly Pm, CRM Manager

Staly Pm

CRM Manager·Grand Tejas Wedding Center

India

High school or equivalent, Commerce

Work experience

Total years of experience: 15 years, 8 months

CRM Manager

February 2025 - Present

Grand Tejas Wedding Center

Kannur, India

February 2025 - Present

• Oversee daily operations of the wedding center, coordinating event schedules, vendor management, and customer service activities to
ensure seamless event execution and high client satisfaction levels consistently.
• Manage staff allocation, supervise team performance, and provide leadership support, ensuring smooth coordination during events
while maintaining operational efficiency and adherence to organizational service standards.
• Handle client interactions professionally, understanding requirements, resolving concerns, and delivering customized event solutions
that enhance customer experience and strengthen long-term business relationships.
• Coordinated with decorators, caterers, and service providers to execute event arrangements on schedule, upheld quality standards, and
consistently delivered services that exceeded client expectations.
• Monitor facility maintenance, cleanliness, and safety standards, ensuring the venue remains well-organized, hygienic, and fully
prepared to host events without operational disruptions or service delays.
• Maintain accurate records of bookings, payments, and operational activities, ensuring transparency, proper documentation, and
efficient management of administrative responsibilities within the organization.

Company industry:
Textile & Apparel Production
Job role:
Management

Floor In Charge

October 2010 - January 2025

Lulu Group International

Al Farawaniyah, Kuwait

October 2010 - January 2025

• Directed daily floor operations by coordinating merchandising, inventory control, and customer service activities, ensuring optimal
product availability and enhanced shopping experience across multiple retail departments consistently.
• Managed procurement and stock planning for fresh products, garments, footwear, and luggage, ensuring timely replenishment,
minimizing stock discrepancies, and maintaining accurate inventory records through systematic tracking processes.
• Established strong relationships with customers, vendors, and internal teams, improving communication flow, resolving operational
issues efficiently, and contributing to increased customer satisfaction and repeat business opportunities.
• Implemented operational policies and standard procedures that streamlined workflow, improved team productivity, reduced delays,
and ensured consistent compliance with organizational guidelines and retail performance standards.
• Monitored team performance through structured evaluations, provided actionable feedback, and introduced targeted training
programs that enhanced staff capabilities, improved service quality, and increased overall departmental efficiency.
• Supervised visual merchandising and product displays, ensuring proper arrangement, hygiene standards, and brand consistency,
which contributed to improved product visibility and enhanced in-store customer engagement levels.
• Maintained high standards of floor cleanliness, safety, and organization, ensuring compliance with health regulations while creating a
welcoming retail environment that positively influenced customer experience and operational excellence.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Board of Public Examinations, Government of Kerala

January 2007

January 2007

High school or equivalent, Commerce

India

Skills

EVENT PLANNING
Intermediate
EVENT PLANNING
Intermediate
FLOOR MANAGEMENT
Expert
FLOOR MANAGEMENT
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
PERFORMANCE MANAGEMENT
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate

Languages

English
Expert
Malayalam
Expert
Hindi
Expert
Arabic
Expert

Training and Certifications

Certifications
Experience Certificate – Senior Supervisor