Stanley Fernandes

Working on Galileo, Amadeus and Sabre
• Handling quotes & issuance of tickets for B2B clients
• Applying UAE Visa on VMS portal.
• Handling SOTO queries by providing quotes from different suppliers.
• Working on Business class and First class bookings with suppliers for better fares

Working on Galileo, Amadeus and Sabre
• Handling quotes & issuance of tickets for B2B and Corporate Clients
• Coordinating with Air Arabia Offices and other airline offices for group fares.
• Handling a team of 07 people
• Preparing Daily reports and roster.
• Connecting with multiple Suppliers for better deals and offers on all airlines.
• Performing test for developing our online Website - TRAVTROLLEY
• Coordinating with Airlines Sales person for Deals and better group fares.
• Coordinating with Airlines sales person for New Capping request.
• Coordinating with Airline for getting ADHOC capping on Galileo and Amadeus as and when required.
• Performing a Quality Check on quotes provided and provide a better option.
• Booking Travel Insurance like Religare, Bajaj and Tune Insurance for Clients
• Helping accounts team in billing of tickets issued and resolving any disputes for Deals provided by suppliers
• Briefing & providing updates to the team with regards to different airline policies for refund.
• Provided support for your Sharjah Office for past dated Refunds

Team Leader

• Handling Travel agents & guests from Australia, USA & Middle East
• Handling quotes & issuing tickets for Cox & Kings USA and Cox & Kings Dubai
• Coordinating with airlines for group fares, Waivers & Waitlist Confirmation
• Preparing team rosters & approving leaves on SAP
• Assigning quotation emails to staff & providing support
• Training the new Staff & the present staff with GDS support (Galileo, Amadeus, Abacus)
• Conducting Team Briefing & providing updates on new procedures for ticketing & new products introduced in the market
• Preparing daily revenue & sales report
• Performing quality checks on sent email and tickets issued
• Coordinating with accounts team for refund requested from Travel agents
• Handling escalations from Travel agents & providing assistance
• Providing Fare Quotes & Ticket issuance on Galileo, Amadeus & Abacus
• Knowledge of Revalidation, Full & Partial Reissues & Refunds on Galileo, Amadeus & Abacus
• Making Reservations & collecting payments through IVR (Interactive Voice Responses) on ATOM for Travel agents & passengers
• Handling Etisalat (biggest telecom operator in the Middle East) Guest & helping guests with website issues for travel site
• Providing Non-Air Quotes for Hotels from Online suppliers during after hours
• Doing callouts & taking feedback from travel agents regarding service provided & necessary implementation
• Maintaining Client Relationship with suppliers

A part of JET Airways
Working as a Customer Service Professional for UK Department
System working on SABRE (Semi Automated Business Research Environment) Making Reservations for Travel agents and Passengers
IVR(Interactive Voice Response) Ticketing over the phone
Ticketing knowledge
Providing information on air fares, flight arrivals and departures.
Informing charges on excess baggage and handling baggage queries
Doing Telephone Check-in
Re-validation of tickets
Calculating and Processing Full refunds and Partial refunds
Handling date change and fare difference queries
Achieving the Quality Parameters
Maintaining AHT (average handling time)