CRM and Reports Analyst
EMAPTA Versatile Services Inc
Total years of experience :11 years, 3 Months
Proficient in executing data analysis and generating actionable business insights. Demonstrated expertise in evaluating and enhancing business processes for efficiency. Skilled in utilizing reporting tools, such as Microsoft Suite and Google Ads, and integrating ERP systems. Experienced in chatbot integration, project management, and monitoring with a focus on effective communication of findings to non-technical stakeholders. Specialized in data warehousing, ETL processes, and leveraging analytics for strategic marketing campaigns, consistently delivering measurable results through advanced segmentation and automation.
• Execute data analysis and generate business insights.
• Evaluate and improve existing business processes for efficiency and effectiveness.
• Proficiency in utilizing reporting and visualization tools to develop comprehensive dashboards.
• Conversant in Microsoft Suite, Google Ad's and ERP integration.
• Chatbot Integration and Configuration.
• Project management and monitoring.
• Integrations in data connections.
• Communicate and present findings to non-technical stakeholders
• Expertise in data warehousing and ETL processes for accurate reporting.
• Identifying patterns, and trends, and creating insights that drive business decisions for the marketing department and sales.
• Execute, and optimize strategic marketing campaigns.
• Consistently delivered measurable results, leveraging advanced segmentation, automation, and analytics to drive maximum engagement and conversion rates.
As a SENIOR Business Analyst, I excel in gathering and understanding technical requirements for ERP
and CRM systems, leading to successful RFP/RFI/RFQ finalizations. Proficient in creating wireframes,
prototypes, and UML diagrams using Axure, I collaborate with stakeholders to document business
requirements and manage Agile Scrum projects using Jira. Noteworthy achievements include delivering
effective solution presentations in collaboration with product teams, creatively designing and delivering
tailored ERP and CRM solutions, and providing comprehensive demo training. My skills extend to
prospect analysis, feasibility verification, and adept generation of reports and diagrams to communicate
findings.
Led end-to-end delivery of regulatory news to the London Stock Exchange, ensuring strict compliance
and deadlines. Cultivated strong client relationships, serving as the primary contact and delivering
excellent service. Demonstrated expertise by monitoring industry updates, conducting quality control,
providing training, and implementing process improvements, resulting in efficient operations and high
accuracy in managing large volumes of regulatory news..
Proactive Senior Operations Associate adept at efficiently processing client announcements on stock
exchange and vendor sites. Proficient in handling account-related tasks, including registration,
authorization, and account detail changes. Demonstrated expertise in generating detailed reports,
processing debtor IDs, and contributing to monthly RNS Revenue reports for effective operational
management.
Customer Service Executive with a proven track record of ensuring accurate and prompt issuance of shipping documents, securing bookings through effective canvassing, and maintaining precise data updates. Proficient in conducting audits and managing Customs reporting for import shipments, contributing to seamless logistics operations. Demonstrated skills in collaborating with external stakeholders, fostering customer loyalty, and implementing improvements in customer service functions. Achieved success in assisting the Finance Department, updating container requirements, and initiating enhancements across external providers and internal processes.