Stefan Cosmin Buscu

 Responsible for safety and security during the flight.
 Providing the best in flight service and duty free sales.
 Promoting Emirates services to a wide range of cosmopolitan customers.

 Addressed customer’s needs; advised and helped in locating right merchandise.
 Responsible for answering/addressing customer’s questions and providing information on specifications.
 Arranged display of merchandise inside the store.
 Successfully organised goods’ exchange including repair or alteration of merchandise.
 Ensured compliance of quality standards, customer service and safety.
 Replied to customer complaints and comments/suggestions.

 Effectively led and motivated the store’s team to increase sales and ensure efficiency.
 Managed the store’s stock levels while making key decisions and participating in buying process of the new collections.
 Analysed sales’ figures using IT to record sales’ figures for data analysis and forward planning; analysed and interpreted trends with the GM to facilitate planning.
 Forecast sales’ volumes to maximise profits.
 Played a key role in organising trade shows, special events, exhibitions and displays.
 Promoted the company and the products locally by interacting with the press and the media.
 Gained understanding of forthcoming customer initiatives and stayed abreast of current activities of local competitors.
 Advised top customers on choosing the right customised outfit, noted measurements and placed orders while maintaining cordial relations with outfitters.
 Achieved targets every season.

 Effectively analysed market potential, monitored competitors, identified and contacted new potential customers, managed a constant network of over 200 potential customers and maintained strong working relations with company’s customers.
 Managed appointments in various locations and organised test drive sessions.
 Involved in trade shows and other marketing events as well as reducing stock through specially developed sales activities.
 Worked with company staff to effectively close sales in coordination with sales management, logistics, marketing and tech-service teams.
 Prepared sales contracts, proposals, presentations and others.
 Managed and resolved any complaints or concerns from customers.
 Successfully increased sales by 37% and network size by 70% in 2010.

 Promoted the Made-to-Measure service by offering high standard of customer services, taking measurements, placing orders and maintaining cordial working relations with outfitters.
 Addressed customer needs while advising and helping locate the right merchandise.
 Provided information on specifications, available finance warranties, maintenance of merchandise and delivery options.
 Participated in trade shows and other marketing events; arranged display of merchandise inside the store.
 Member of the buying team for RTW seasonal goods.

 Coordinated with clients in all sales’ stages and assisted customers in locating appropriate merchandise.
 Proposed suggestions to customers in buying — making the right choice — while responding to a variety of questions pertaining to merchandise availability, special deals, features and uses.
 Arranged order and delivery, filled out specific forms to process transactions or special orders.
 Periodically monitored inventory, maintained stocks and countered merchandise, updated and placed merchandise in neat displays areas.
 Participated in various training sessions for taking measurements.