Stefanie Mika Santos

-Managed front desk operations, providing excellent customer service and handling client inquiries efficiently
-Consolidated employee data for medical insurance enrollment and processing
-Executed end-to-end payroll preparation and processing in strict compliance with UAE Wage Protection System (WPS) regulations
-Provided comprehensive executive support to the Managing Director, including task coordination, scheduling, and follow-ups
-Processed sales transactions, generated accurate invoices, and maintained billing documentation
-Reconciled client payments, monitored accounts receivable, and maintained updated client financial statements
-Assisted in daily cash handling, performed bank reconciliations, and prepared sales and expense reports
-Maintained inventory records, monitored stock levels, and coordinated timely replenishment of supplies
-Prepared administrative and operational expense reports for management review and decision-making
-Organized and maintained digital and physical filing systems to ensure efficient document retrieval
-Supported daily office operations and performed various ad-hoc administrative tasks as needed
-Utilized QuickBooks and Zoho for invoicing, financial tracking, and reporting

-Perform daily administrative task such as Receive phone queries at Strata Managers discretion to facilitate Strata Managers time, attend to daily incoming mail as required - timings annual valuation (cover letter - post/email and then docmax), record/data maintenance
-Respond to queries (Electronic requests for documents, Levy Issues, service providers, Invoice follow up and payment with service provider and accounts/ BCM approval, Real estate agents with the buy sell process, Electronic request Search agents - Form 8’s & Welcome Letters, change of address details, Generate new roll form)
-Prepare calling for nomination & motions letters and acknowledgement of nominations.
-AGM agenda and minutes preparation
-DocMax filling
-Preparation of new committee welcome letters and draft approval or decline request letters
-Complete AGM, CM, FM Review Sheet and post meeting actions
-Preparation of Committee Meeting, or Budget Committee Meeting or YE -Flying minutes
-Attend meetings and perform some administrative task (prepare notices of meetings (other than AGM), correspondence register for committee meetings, prepares minutes of meeting, action resolutions from general and committee meetings at discretion of supervising Strata manager, schedule meetings and set up Skype etc.)

-Aiding in the recruitment from onboarding and offboarding processes
-Maintain employee records
-Contributing to the creation and distribution of MEMOs
-Assist in handling disciplinary and grievance matters.
-Administrate the HMO procedure and address other issues.
-Coordinating transactions with third-party vendors, agencies, and contractors
-Coordination with building admin, lease landlord, and other 3rd parties in relation with office operations
-Assist in the analysis of existing processes and the development of standards operating procedures or recommendations for enhancing the enterprise.
-Assist in the development of project schedules and timelines
-Assist the sales team in resolving outstanding accounts receivable.
-Responsible for inventory control of sample products
-Scheduling of meetings
-Collection personnel
-Responding to inquiries received through telephone
-Making a presentation for the monthly general meeting

-Support the sales and operations team in preparing documentation, reports, & presentations
-Provides all essential data to senior management upon request
-Provides monthly sales and unbilled reports as requested by the Sales Team
-Track and monitor monthly quotations/pipelines for potential forecasting sales
-Inquiring insurance such as CGLI, CARI, Performance Bond, and Surety Bond as client\s requirement for mobilization of work & for billing purposes
-Perform record-keeping, managing supplies, and maintaining organized documentation.
-Coordinate with the administration on office equipment malfunctions/repairs
-Assist in estimating month-to-month sales targets based on documentation
-Responsible for correctly categorizing, tagging, and storing papers to ensure the file is kept in a secure location according to the specified filing cabinet and make it accessible per request.
-Preparing billing paperwork and ensuring that they are complete
-Assisting with the preparation of compliant accreditation documents
-Assign reporting personnel both to Billing and -Collection about AR changes
-Familiarity with Microsoft Office, Excel, PowerPoint, and Google Sheets, Meet
-Familiarity with the NOAH business application