Ex. Cabin Supervisor
Emirates Airlines
Total years of experience :12 years, 4 Months
*Responsible for the overall operations in economy or business class cabins
*Lead and supervised the operating crew (around 10) during flight
*Lead the flight briefing, held before every flight to set rules and expectations
*Dealt with customer issues and complaints, providing solutions and ensured customer satisfaction
*Responsible for giving feedbacks for any mistakes or issues caused by crew
*Ensured that positive team dynamics are maintained throughout the flight by supervising and guiding the crew and achieve a successful flight every time
*Personally took care of VIP and frequent flyer guests to ensure their brand loyalty
*Responsible for making crucial decisions at any given situation
*Documentation
Graduated with honors