General Manager
The Health Club
Total years of experience :8 years, 2 Months
•Recruit, induct, train, co - ordinate and performance manage a team of 18 employees
•Increased studio sales by over 54%, pushing up studio profits
•Improved client attendance by a gradual 10% over 4 months
•Invoicing and reporting of daily/monthly revenue, payroll for employees and freelancers
•Developing and structuring class schedules of 90 classes weekly and staff timetable
•Effectively managing and co - ordinating client memberships, administration of payments and customer records
•Ensuring up keep of the studio, including adherence to all legislated health and safety standards
•Building and developing customer relationships
•Driving sales and marketing through community outreach
•Creating and managing all forms of member communication including content for newsletters, social media, member forums and feedback networks
Studio administration including staff scheduling, studio upkeep, invoicing and client referrals
•Ensuring a high level of service and product knowledge to grow client base
•Active recruitment of potential clients through interaction and personal communication
•Responsible for ensuring staff were up to date with medical knowledge - contraindications as supplied by the group medical advisor
•Facilitate training of new team members so they are able to achieve all role requirements (training included technical and administration),
•Train clients using Electro Muscle Stimulation (EMS) - using full body stimulation. These electrodes used cause a 90% muscle contraction
•Developing personalized training for clients with specific needs where required
This was a multi-faceted role incorporating finance, customer service (both individual and corporates), Bounce Fit trainer and corporate social investment lead.
•Some of the responsibilities for finance included developing and implementing SOPs across all aspects of the role, being accountable for stock management processes, generating financial information from registered finance software.
•As customer service supervisor I was responsible for maintaining high levels of product knowledge, lead a team of 50 employees as well as induction and training for staff members
•Responsibilities as a corporate coordinator included developing, selling and costing bespoke corporate packages to clients and ensuring high quality, innovative events we delivered.
•Bounce Fit included implementation of the global program, recruitment and training of instructors, developing marketing material with the advertising team as well as all financial aspects of the program e.g., budgeting, invoicing
•Corporate Social Investment Lead was responsible for developing and delivering on the strategy, identifying worthy organizations that would be associated with the brand and all financial aspects of the program
courses: Indoor Cycling Certification, Train Fitness
courses: EMS Training, Miha BODYTEC