Stella Nampeera, Waitress/Junior Barista

Stella Nampeera

Waitress/Junior Barista

Verdura Mediterranean Restaurant.

Location
United Arab Emirates - Dubai
Education
High school or equivalent, Uganda Advanced Certificate of Education
Experience
4 years, 11 Months

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Work Experience

Total years of experience :4 years, 11 Months

Waitress/Junior Barista at Verdura Mediterranean Restaurant.
  • United Arab Emirates - Dubai
  • October 2019 to March 2020

 Greeting guests and making them feel comfortable.
 Learning menu items and be able to describe them appropriately to guests.
 Explain daily specials to customers, making menu recommendations and answering questions to the guests.
 Calibrate grinder for perfect floor and perfect taste coffee flavors.
 Grinding merchandising coffee to the customers according to the coffee purpose/brewing size.
 Giving general knowledge to customers about coffee according to the instructed tasting notes.
 Sharing additional information with restaurant patrons and be a team player.
 Check in with guests to ensure that everything is going well.
 Clear dirty dishes from table.
 Refill beverages throughout the meal.
 Deliver guest’s bill and thank them for dining at the restaurant.

Kids attendant/Customer Service at Najeeb Games
  • United Arab Emirates - Dubai
  • April 2017 to September 2019

 From initial greeting through order completion, I ensure customers are satisfied with every part of the flooring experience.
 I am a cashier at the same time liaising with parents regarding payments and promotional offers/discounts that could be running.
 Recommend solutions within customer’s budgets and proactively follow up with all leads.
 I am supervising kids while playing, ensuring they are safe and operating different games as required.
 Maintain company services, negotiating and guiding our clients about different games, benefits and providing excellent services.
 I observe emotional developmental issues regarding customer`s feedback.
 Contact clients to set up appointments, request information and survey satisfaction.


I have achieved public relations strategies.
I am customer service oriented.
I have teamwork mentality.
I have a vast experience in sales .
I have good communication skills.

Waitress at Java House
  • Uganda
  • January 2015 to November 2016

Greeting customers and presenting menu.
Take orders, serve food and beverages to guests.
Check-in with guests to ensure that everything is going well.
Deliver checks and collect payments.
Make recommendations and share additional information upon requests.
Cooperate with all the team members.
Clear dirty dishes from tables.
Complying with the company rules and regulations.

Education

High school or equivalent, Uganda Advanced Certificate of Education
  • at Makindye Secondary School
  • November 2010

To strive for development in academic qualifications Academic studies. Sports . Entertainment. Leadership.

Specialties & Skills

Food Service
Customer Centricity
Menu Design
Restaurant Marketing
Hotel Design
Competent knowledge of customer care services in hotel,bar and restaurant
Effective communication skills
Proven ability to adjust customers complaits
Skilled the in maintaining of inventory
Ability to multitask
Proven ability to team work

Languages

English
Expert
Afrikaans
Expert