ستيفاني عالية

• Oversee daily administrative and HR operations for both office and retail branches.
• Manage payroll, attendance, and employee benefits including insurance, leave, and visa
renewals.
• Handle trade license, Ejari, and business insurance renewals.
• Coordinate with PRO for all company documents and staff visas.
• Manage onboarding/offboarding, personnel files, and HR compliance.
• Prepare memos, letters, schedules, and administrative reports.
• Coordinate interdepartment communication and executive travel.
• Maintain digital/physical filing systems and manage office procurement.
• Support meetings, events, shop openings, product launches, and exhibitions (e.g., Beauty
World).
• Oversee shop maintenance processes ensuring proper safety standards.

Collected and analyzed customer information to prepare product and service reports.
Clarified customer issues and determined root cause of problems to resolve products and
service complaints.
Prepare and balanced financial reports of the branch transactions.
Perform cashiering and doing day to day currency exchange transactions.

• Managed diverse accounting transactions, ensuring accuracy and efficiency.
• Conducted high-volume money counts using both manual and automated methods.
• Supported clients in setting up and closing accounts, completing loan applications, and enrolling in new services.
• Enhanced operational processes through dedication and a strong work ethic.
• Collaborated in balancing branch financial reports, contributing to overall accuracy.
• Delivered comprehensive risk and compliance reports for all client accounts.
• Fostered positive client relationships, ensuring a friendly and professional service experience.