Stephanie Rodriguez

• Led enterprise HR knowledge management in ServiceNow, managing 15+ portal pages supporting a global workforce and ~40 HR cases/month, ensuring data integrity and compliance.
• Facilitated onboarding programs and stakeholder training, building team capability and promoting knowledge management best practices across HR Shared Services.
• Designed and structured L&D content and learning pathways, consolidating Performance Management portal pages into user-friendly knowledge articles, improving employee accessibility.
• Coached a team of 7 specialists across HR content, operations, and project delivery, fostering a high-performance culture.
• Co-developed a process automation initiative reducing manual processing time from 1 hour to 20 minutes, completing Chevron's Citizen Developer Program, demonstrating expertise in HR digital transformation.
• Led HR portal migration project, converting 120 pages to a new platform and developing transition guides to ensure full adoption across a global workforce.
• Served as Diversity & Inclusion Representative for HR Shared Services and organized and facilitated employee engagement events, awareness campaigns, and inclusion programs reaching 200+ employees; led team-building activities for a direct team of 20 specialists.
• Analysed HR service data trends and presented operational improvement recommendations aligned with global HR standards and people analytics best practices.

• Provided consultative HR Business Partner support across multiple regions, leading medium to large-scale global reorganization projects with full data accuracy and compliance.
• Coached and coordinated 60+ specialists during annual compensation and total rewards cycles (Annual Increase and Bonus activities), collaborating with Regional Planners and In-Country HR teams.
• Served as Subject Matter Expert (SME) for payroll data issues, system escalations, and error resolution across SAP and Workday platforms.
• Leveraged Workday’s built-in Applicant Tracking System (ATS) to manage end-to-end recruitment workflows, from candidate sourcing and pipeline tracking to conducting structured panel interviews assessing technical competency and cultural fit.
• Delivered on-site talent management and HR operations support in Indonesia for complex reorganization projects, providing real-time guidance to local business stakeholders.

• Processed monthly HR transactions in SAP ensuring compliance, accuracy, and timely delivery across multiple employee lifecycle stages.
• Trained and onboarded 15+ team members through structured training sessions and updated documentation, supporting talent development initiatives.
• Led technical initiatives including SAP HR support pack testing and complex query resolution for HR Partners.

• Managed end-to-end payroll processing and reconciliation for multiple clients across Australia and New Zealand, ensuring WPS-equivalent compliance.
• Identified and implemented process improvements that enhanced team productivity and payroll accuracy.

• Handled escalated payroll issues (overpayments, superannuation, tax) ensuring timely resolution and compliance with local regulations.
• Managed post-reconciliation, transactions and generated on-demand payroll statistical reports for client HR teams.

• Delivered HR and payroll services, resolving queries and correcting data discrepancies per SLA standards.
• Investigated and corrected overpayments, ensuring data integrity across HR systems.