Stephanie Samandar, Deputy HR Coordinator (Management Role)

Stephanie Samandar

Deputy HR Coordinator (Management Role)

Humanity & Inclusion - Jordan

Lieu
Jordanie
Éducation
Baccalauréat, Hospitality Management and Human Resource Management
Expérience
13 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 6 Mois

Deputy HR Coordinator (Management Role) à Humanity & Inclusion - Jordan
  • Jordanie - Amman
  • Je travaille ici depuis mai 2019

Recruited to review, design and develop standardized HR policies, processes, tools and approaches in all offices within the mission. Build capacities of the HR teams and ensure effective and harmonized HR presence by HR teams and Managers.
- Review and redesign all policies and ensure efficiency, legal compliance and alignment with HR strategies.
- Introduced new policies, tools and SOPs to ensure transparency, equity and fairness in HR processes.
- Advice HR Managers on best practices and provide mentorship where needed.
- Established new tools and protocols that reduced administrative load on HR teams within mission.
- Serve as a link between all HR teams remotely improving harmonization of HR practices.
- Serve as a link between staff and management by handling questions, resolve work-related issues to foster a positive environment.
- Provide briefing and debriefing sessions to international staff.
- Set HR Plan and budget forecasting for 2020.

HR Coordinator à Norwegian Refugee Council - NRC Jordan
  • Jordanie - Amman
  • juin 2016 à février 2019

- Increased and improved HR capacity, responsiveness and staff trust in HR processes.
- Revised on-boarding packages facilitating communication, expectation improving retention rates.
- Revised exit/quietus package and procedure simplifying exit process and improving analysis of turnover.
- Modified recruitment forms and tools maintaining standard provision of information for transparent evaluation and decision making.
- Minimized the negative perception of grievance processes by altering the communication tools and instructions while ensuring its value and alignment with policy, laws and organizational values.
- Increased the understanding and effectiveness of the Performance Management process by providing training to staff and managers.
- Ensured legal compliance of documents and contracts through annual reviews and legal consultations.
- Trained HR team, as well as lead meetings and sessions, on Performance Improvement Plans (PIP’s) to ensure fair and transparent evaluation of under-performing staff.
- Established trust and respect with staff experiencing Administrative Investigations by modeling as a fair and transparent panel member.
- Minimized payroll related errors by establishing and reviewing HR report with specific details on monthly changes.
- Recruitment of senior members of the organization.
- Strengthened HR analysis through different reporting tools with management as well as regional office.
- Served as focal person in all discussions with management on HR strategies and objectives.
- Worked on training needs analysis with the training team to ensure effective retention strategies.

Technical HR Officer (Mid-Manager) à Norwegian Refugee Council - Jordan
  • Jordanie - Amman
  • octobre 2015 à juin 2016

- Recruited staff members in different roles.
- Provided orientation sessions to newcomers on the HR parts.
- Recommended different changes to tools available in the unit ensuring safeguarding of staff and non-discrimination.
- Managed several conflict and grievance cases.
- Supported the HR Manager with ideas of opinions in drafting the policies ensuring compliance with labor laws and global HR handbook.

HR Supervisor à Eastern Group
  • Jordanie - Amman
  • octobre 2010 à octobre 2015

- Start-up of Human Resources department.
- Established and implementation HR framework, policies and processes - HR Handbook, Code of Conduct, Recruitment SOP, tools and files, Disciplinary Process and templates, Appraisal process and Induction Presentation, etc.

Éducation

Baccalauréat, Hospitality Management and Human Resource Management
  • à Glion Insitute of Higher Education
  • décembre 2009

- Rewarded the Best Independent Research Study (IRS). - Total of 1 year internships at Capsis Hotel (Rhodes Island-Greece) as a waitress (F&B) for 6 months; and at the InterContinental Hotel (Amman-Jordan) in Public Relations, Sales & Marketing, Banqueting, and Human Resources for 6 months.

Diplôme, International Baccalaureate (IB)
  • à Ahliyyah School for Girls (ASG)
  • juillet 2006

Specialties & Skills

Eye For Detail
Data Analysis
Data Presentation
Projects Coordination
Writing
HUMAN RESOURCES
POLICY ANALYSIS
PROCESS ENGINEERING
RECRUITING
ADMINISTRATION
CONTRACT MANAGEMENT
COUNCIL
DECISION MAKING

Langues

Arabe
Expert
Anglais
Expert