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Stephanus Schoeman, Account Enquiries Call Centre Agent

Stephanus Schoeman

Account Enquiries Call Centre Agent

Telkom

Location
South Africa
Education
Diploma, Cisco Certified Network Associate
Experience
2 years, 1 Months

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Work Experience

Total years of experience :2 years, 1 Months

Account Enquiries Call Centre Agent at Telkom
  • South Africa
  • November 2011 to August 2013

Providing Information to Customers, e.g.: Balance, Account Status and other enquiries

Resolving Disputes

Analysing and Reconciling Accounts

Providing Customer Care

Updating Customer Databases

Technical assistant and IT Helpdesk agent at Datacentrix
  • South Africa
  • May 2010 to July 2010

Two month contract.

Assisting with technical setup at Bloemfontein Stadium for 2010 Soccer World Cup.

Providing technical and software helpdesk support for users located at Bloemfontein Stadium for 2010 Soccer World Cup.

Education

Diploma, Cisco Certified Network Associate
  • at Central University of Technology
  • November 2009
Diploma, C# Software Engineering
  • at Central University of Technology
  • November 2009

Bayt Tests

IQ Test
IQ Test
Score 82%

Specialties & Skills

Adobe Photoshop
+Endorse 1
C#
+Endorse 1
Java
+Endorse 1
C
+Endorse 1
Dreamweaver
+Endorse 1
Microsoft Office
+Endorse 1
Adobe Dreamweaver
+Endorse 1

Languages

Afrikaans
Expert
English
Expert

Training and Certifications

CS50x: Introduction to Computer Science (Certificate)
Date Attended:
December 2014
Valid Until:
January 9999
World101x: Anthropology of Current World Issues (Certificate)
Date Attended:
October 2014
Valid Until:
January 9999
LFS101x: Introduction to Linux (Certificate)
Date Attended:
August 2014
Valid Until:
January 9999