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stephany saab, Content Operations Team Leader (Remotely)

stephany saab

Content Operations Team Leader (Remotely)·HeliumDoc

Lebanon

Bachelor's degree, Business Management

Work experience

Total years of experience: 17 years, 3 months

Content Operations Team Leader (Remotely)

November 2021 - Present

HeliumDoc

Beirut, Lebanon

November 2021 - Present

o Train and monitor new joiners on content operations skills, clients relationship management and business

performance

o Reduce onboarding time by% for new joiners

o Create content guidelines to ensure all around consistency

o Research and collect information about doctors and clinics

o Check the quality of the data on the website to ensure that information is accurate and up to date during the

acquisition of Meddy

o Monitor doctors reviews on the platform

o Launch a new platform for customers services, ticketing and reviews
Company industry:
Other Business Support Services
Job role:
Support Services

Marketing Specialist

August 2019 - Present

Benta Pharmaceutical Industries

Lebanon

August 2019 - Present

Update field managers when new products are registered
• Assist in planning events and congresses by coordinating requirements and establishing contracts
• Coordinate with different departments on project basis
• Organize and archive all files and documents
• Accomplish all administrative tasks related to the daily operations of the marketing department
• Prepare in coordination with the field managers all necessary agreements and forms for travels
• Prepare and update the consolidate activities file and received tenders
• Launch new products in terms of marketing strategies and materials to be used
Company industry:
Pharmaceutical Manufacturing
Job role:
Marketing and PR

Founder and Designer

December 2014 - Present

December 2014 - Present

Handmade with Love, Online Concept Store Beirut, Lebanon
Job role:
Design, Creative, and Arts

Account Manager

May 2017 - August 2017

Magenta Sat Group

Lebanon

May 2017 - August 2017

Operated as the least point of contact all the marketing campaigns and promotion activations
• Built and maintained strong, long-lasting customer relationships
• Managed customer accounts and negotiated contracts and agreements to maximize profits
• Reported the status of active accounts
• Planned and executed events for all kinds of promotion
Job role:
Accounting and Auditing

Senior Account Executive

June 2012 - November 2015

Publiscreen S.A.L

Lebanon

June 2012 - November 2015

Communicated with targeted audiences and managed customer satisfaction
• Analyzed customer requirements and presented an appropriate sale
• Maintained and developed relationships with existing customers in person and via emails, phone calls
• Set meetings with media agencies and communicated the updates
• Reported directly to the media manager with written documents of all the duties and tasks to be fulfilled
• Calculated accurate costs and provided customers and agencies with quotations accordingly
• Planned, implemented and executed seminars, Christmas dinners and occasional events
• Prepared business proposals and presented them
• Organized the bookings on Dolphin program
Job role:
Accounting and Auditing

Freelancer

July 2011 - January 2012

July 2011 - January 2012

Vertigo, Pub and Restaurant Beirut, Lebanon
Theme Events
Job role:
Design, Creative, and Arts

Customer Service Representative

February 2011 - June 2011

February 2011 - June 2011

Galateo, Event Planning Company Beirut, Lebanon
Event Planning and
Job role:
Customer Service and Call Center

Customer Service Representative

March 2009 - December 2010

Premium Rent a Car SARL

Lebanon

March 2009 - December 2010

Completed urgent change request, retrieved data and signatures needed for filling an insurance claim
• Assisted with the filling, printing, issuing and copying of rental documents
Job role:
Customer Service and Call Center

Customer Service Representative

June 2008 - October 2008

City Mall, BHV Beirut. Lebanon

June 2008 - October 2008

Assisted customers with locating and selecting merchandise in addition to providing options in
fashion and accessories
• Provided optimum customer service in a friendly work atmosphere
Job role:
Customer Service and Call Center

Education

Notre Dame University

January 2012

January 2012

Bachelor's degree, Business Management

United States

Notre Dame University

January 2009

January 2009

High school or equivalent, Business Management

Lebanon

courses: Human Resources Courses

Saint Joseph School

January 2004

January 2004

Bachelor's degree, Business Management

Lebanon

Skills

Marketing
Expert
Marketing
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
People oriented
Expert
People oriented
Expert
Event Organizer
Expert
Event Organizer
Expert
Public Relations
Expert
Public Relations
Expert
CONCEPT DEVELOPMENT
Expert
CONCEPT DEVELOPMENT
Expert
EXHIBITIONS
Expert
EXHIBITIONS
Expert
MARKETING
Expert
MARKETING
Expert
NETWORKING
Expert
NETWORKING
Expert
SALES
Expert
SALES
Expert
TELEVISION
Expert
TELEVISION
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
COPY
Expert
COPY
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
Public Relations
Expert
Public Relations
Expert
Marketing
Expert
Marketing
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
People oriented
Expert
People oriented
Expert
Event Organizer
Expert
Event Organizer
Expert

Social profiles

Instagram
Instagram
instagram.com/stephany.saab/

Languages

Arabic
Expert
English
Expert
French
Expert

Training and Certifications

Certifications
Leadership and Management
Feb 2020
Show credentials

Hobbies

  • Jewelry Making, reading, rollers, skiing
    Lebanese designers