Founder and Designer
Total years of experience :15 years, 2 Months
Handmade with Love, Online Concept Store Beirut, Lebanon
o Train and monitor new joiners on content operations skills, clients relationship management and business
performance
o Reduce onboarding time by% for new joiners
o Create content guidelines to ensure all around consistency
o Research and collect information about doctors and clinics
o Check the quality of the data on the website to ensure that information is accurate and up to date during the
acquisition of Meddy
o Monitor doctors reviews on the platform
o Launch a new platform for customers services, ticketing and reviews
Update field managers when new products are registered
• Assist in planning events and congresses by coordinating requirements and establishing contracts
• Coordinate with different departments on project basis
• Organize and archive all files and documents
• Accomplish all administrative tasks related to the daily operations of the marketing department
• Prepare in coordination with the field managers all necessary agreements and forms for travels
• Prepare and update the consolidate activities file and received tenders
• Launch new products in terms of marketing strategies and materials to be used
Operated as the least point of contact all the marketing campaigns and promotion activations
• Built and maintained strong, long-lasting customer relationships
• Managed customer accounts and negotiated contracts and agreements to maximize profits
• Reported the status of active accounts
• Planned and executed events for all kinds of promotion
Communicated with targeted audiences and managed customer satisfaction
• Analyzed customer requirements and presented an appropriate sale
• Maintained and developed relationships with existing customers in person and via emails, phone calls
• Set meetings with media agencies and communicated the updates
• Reported directly to the media manager with written documents of all the duties and tasks to be fulfilled
• Calculated accurate costs and provided customers and agencies with quotations accordingly
• Planned, implemented and executed seminars, Christmas dinners and occasional events
• Prepared business proposals and presented them
• Organized the bookings on Dolphin program
Vertigo, Pub and Restaurant Beirut, Lebanon
Theme Events
Galateo, Event Planning Company Beirut, Lebanon
Event Planning and
Completed urgent change request, retrieved data and signatures needed for filling an insurance claim
• Assisted with the filling, printing, issuing and copying of rental documents
Assisted customers with locating and selecting merchandise in addition to providing options in
fashion and accessories
• Provided optimum customer service in a friendly work atmosphere
courses: Human Resources Courses
