Operations Manager
Operations Manager
Total years of experience :20 years, 1 Months
• Sourcing of the first Operation Falafel site in KSA.
• Responsibility for the project management of the site construction.
• Recruitment and training of 70 staff members.
• Setting up financial, ordering and operational systems.
• Post opening support of the management and Head office team.
• Negotiation of maintenance and supplier contracts.
Successful opening of Carluccios in Abu Dhabi.
•Implementation of brand standards within a new market.
•Development and creation of new team .
•Profit and loss control and implementation of KPI controls.
•Opening of the store within the allotted time period.
Responsibility for a combined store turnover of 60k weekly.
•The implementation of a eat in strategy as the business is delivery focused.
•Improvement of the business KPI and the budgeted contribution.
•Redesign of the restaurant training and development programme
•Reorganising the terrace areas of the group to maximise profits
Managing new Angus Concept branch.
•An increase of annual sales between 3 - 6%
•Management of Head Chef and kitchen team.
•Targeted Marketing of the restaurant within London focusing on local businesses.
•Recruiting management and team members.
•Heading a team of 20 members of staff.
•Profit and Loss Management.
•Coaching and Motivation of the team.
Implementing staff and managerial training programmes.
•Management of the airside pass system.
•Formulating and presenting training courses.
•Staff and management appraisals.
•Training sushi chefs and kitchen staff.
•Recruiting management and team members.
•Heading a team of 12 members of staff.
Key Achievements
•The creation of an airport specific training plan
•The successful opening of ITSUs first airport branch at Heathrow.
Front of House Management.
•Stock Management, Profit & Loss, Gross Profit.
•Training of staff at management and ground levels.
•Implementing and seeing through internal and external marketing.
•Formulating and implementing sales strategies based on average spend per head.
•Increase in the brand awareness within the Cambridge area.
Responsibility for sourcing and hiring the management and staff within the chosen markets.
•Implementation and coordination of the training of 80 staff members in foreign markets prior to opening and the continued instore implementation of mentoring and training post opening.
•Opening the busiest Nandos store globally. Sales generated 55% above the budget
•Development of the delivery and take away operation for Nandos within the Riyadh region.
•Responsibility for development of the Local Store marketing plan for the Riyadh region.
•Oversaw the execution of the Nandos Saudization programme including the development of tailored training programmes for Saudi nationals.
courses: 2013 Recruitment and Employment Confederation Certificate in Recruitment Practice Chartered Institute of Personnel and Development Certificate in Human Resources Development
