Customer Service Agent
DICOTECH
Total years of experience :5 years, 1 Months
• Reporting to both Concrete Repair Division and Oil & Gas Division Manager.
• Checking invoices and receiving calls.
• Arranging Meetings and appointment and sending and receiving documents such as quotation, inquiries and task orders.
• Updating and maintaining the employees’ records, certificates and documents.
• Attending meetings for further assistant as per manager requested.
• Record keeping and filling of legal documents such as Contracts, Loa, Daily Reports and in and out files.
• Updating record keeping system of the previous, ongoing and current Jobs using Focus and outlook.
• Making Monthly Rag reports, IVMS, HSE Statistic Report and LPR Declaration.
2. ALABBAR ENTERPRISES
Handling cash transaction using POS and VERIFONE, sort and count currency, process exchanges and refunds, maintain periodic sales reports and spreadsheets.
Managing and resolving client complaints by following the proper standard procedures.
Answer telephone and email enquiries regarding customer bookings, pricing, cancellations, amendments and billing queries.
Liaising with internal colleagues and external customers and in order to resolve problems and ensure an effective and professional service delivery.
Ensure all customer interactions adhere to our internal quality standards - and are focused on a near perfect Customer Satisfaction Score.
Adhering to the company policies and the tasks assigned by the direct management and meeting the KPIs assigned by the direct management by meeting and exceeding to the standard guidelines and recommending improvements in the existing procedures.
Maintaining the company database, updating records and processing administrative tasks such as bookings, amendments and cancellations.
Continuously learning by studying new product descriptions and participating in educational opportunities.
3. GLOBE TELECOM
Assures client satisfaction by maintaining overall relationship for clients.
Ensures complete and prompt resolution for moderate to complex operational inquiries
Good organizational, planning and problem solving skills, and excellent communication and interpersonal skills.
Self-motivated and able to work independently with minimum supervision
Analyzes and monitors the Client’s processing environment
Making sure to optimize the daily target in order to catch the monthly target achievement
Providing accurate information (e.g. product features, pricing and after-sales services).
Inform customers about discounts and special offers and Cross-sell products.
Demonstrate products and show consumers how to maximize their features.
Operate cash registers and Check inventory to ensure product is in stock.
Provide customer feedback to the store manager.
Central Mindanao University was transformed from a settlement of farm schools organized by the Americans. It started as the Mailag Industrial School in 1910 and offered only the first four grades of the elementary agriculture curriculum.[1] Situated in Mailag, Malaybalay, Bukidnon, this school was opened to address the necessity of training Bukidnons to teach in their own province as it was difficult to recruit non-Bukidnon teachers to serve in newly opened public schools.[1]
ukidnon National School of Home Industries has been one of the twenty-one (21) craftsman and Home Industries schools established throughout the country. It has come to exist by virtue of R.A. NO.5068 which was authored by the Honorable Congressman Benjamen N. Tabios in 1969 and started to operate in 1970. It has a total land area of 14.9675 hectares donated by the Local Government Unit of Maramag. At present the school is lucky to become one of the 282 Technical-Vocational schools in the Philippines, top 2 out of 9 ICT Regional High Schools in Region X and the only Tech-Voc school in Bukidnon. As an institution of learning, it aims to produce self-developed, productive, energetic, and technically- minded individuals, equipped with skills and knowledge essentials making an intelligent choice of a career and a decent job or profession. Bukidnon National School of Home Industries is situated in the Municipality of Maramag - the heart of Southern Bukidnon where the larger portion of the population in the province is concentrated. The school is therefore practically at the doorstep of its clientele —the people from the twenty-two (22) barangays or the neighboring municipalities. Being a Tech-Voc high school , BNSHI offers a Strengthened Technical Vocational Education Program, a Competency Based Curriculum. Courses offered are under Arts and Trades and TESDA Regulation. Among these are Cosmetology, Food Technology, Automotive Technology, Electronics, Electrical and Agriculture.Teachers handling these majors are National Certificates II holders.
