QUALITY MANAGER
DIAGEO
Total years of experience :22 years, 6 Months
• Ensure environmental aspect, safety practices and behaviors within the site.
• Schedule and carry out all supplier audits.
• To provide timely and reliable analytical results to user departments within KBL supply that will guide in process control and improvement.
• To ensure all set quality, environment and Safety KIPs are met.
• Set governances KPIs at the start of financial year.
• To lead the Quality teams to deliver operational excellence in meeting the sites Spirits Quality targets, providing customer satisfaction always and implementing quality improvement agendas.
• Lead the team in implementation and adherence to Quality Management Systems (QMS & LTO) within KBL-Supply.
• Co-ordinate and release of final product to the market and advice on the appropriate disposition of non-conforming product (in process or finished product).
• Investigation of all market complaints and provide prompt feedback to the consumer/customer in order to maintain customer/consumer confidence while protecting the company image through (5why, RCPs and fish bone structures).
• Responsibility for resources planning and management within the Quality teams and caring for laboratory assets and equipment within the spirits section.
• Assume the role of site KBL Quality manager after normal working hours, weekends and public holidays.
• Carry out risk assessment (Quality, safety and environment) within site and implementing managing processes that support LTO / Diageo Risk Standards and external regulatory requirements.
• Lead structured prioritization and project management of Quality strategy implementation, initiatives, and continuous improvement plans.
• Ensure site compliance in safety, environment and quality to all regulatory body both local and international.
• To drive ZERO harm culture within the department in order to achieve ZERO LTA.
• To reduce operating costs through minimizing of process reworks, non-conforming products as well as avoid product recalls from the market.
• Drive continuous improvement through PPMs projects on site.
• Give regular feedback to my team on performance and general conduct within the site.
• Coach the team operation and governance quality, safety and environment on how to achieve the set KPI.
• Scope for new project within the site
• Lead supplier development agenda within my team.
• Set recipe of all material and product under governance in SAP.
• Lead the team on distributor and outlet audit to ensure food safety compliance.
• Organize for distributor and outlet coaching on site when handling our product.
ACHIEVEMENT ATTAINED AT EABL:
• Celebrated 5years without LTA and only 02 minor accidents on site.
• Passed all international and local audits without any non-conformance for 10 years consecutively in Spirits.
• Reduced customer consumer complaints by 80% for spirits.
• Instituted food safety team and sensory panel in spirit site
• Auditee in KEB surveillance audit passed without any non-conformance
• As quality analyst on new packaging line where I have put systems, quality manuals, and SOP in new project line to deliver to EABL operations standards.
• Developed standard operating procedures for Automatic blending systems
• Encouraged knowledge sharing and multi-skilling throughout the department.
• Full participation in quality system integration that’s from quality management system to quality and food safety management system
• Safety committee member 2007
• Trained quality auditor by Kenya bureau of standard
Due to my capability I was promoted to be QUALIY ANALYST in spirit line
Key Responsibilities
• Take part in supplier development on our material e.g. flavor, spirits etc.
• Do supply audit on scheduled time as per the SOP
• Do RCPs (Route cause problem solving) on any nonconforming product either from the process or market returns.
• Recording and maintaining analytical and sensory quality control data in the laboratory.
• Sampling and dispatch of spirit samples to Brand Technical Centre e.g. Smirnoff vodka and Gilbey’s gin for further re-analysis.
• Sampling and analyzing all incoming raw materials e.g. cartons, labels, caps, bottles etc.
• Support suppliers capability development and continuous improvements on facilities, process and people competency, through on-site visiting, training and regular communication.
• Carrying out process control analysis and finished product before going to market.
• Carry out daily calibration of laboratory equipment prior to use e.g. density and PH meter.
• Analysis of return from trade to confirm their route cause and their authenticity before giving the report.
• Take part in product development by prepare lab’ blends / trial blends, sensory and analytical analysis and preparing the report e.g. the current Richort development.
• Keeping spirits flavours, Issue out for blending purposes to blenders as per the blend sheets in confirmation to formulation developed.
• Developing raw material & finished product specifications and ensure they conform to various standard and record updated timely.
• Analyses and give reports on sensory tests, finished product, de-mineralized water and packaging materials.
• Fully monitors the bottling line operations and give support on controlling wastes.
• Training of the technical operator on quality issues and identification of any non-conformance on the packaging line.
• Provide training to the technical operator on testing of the spirit and spirit blends of different category.
• Preparation of the spirit sample for external sensory evaluation.
• Enhancing on ISO standards requirement within the shift.
• Trained SAP user on various quality modules.
• Trained as an auditor by KEBS hence take part in supplier audits
• Take part in safety walk about to identify any loop hole that may cause accident, hazard to the environment etc.
• Take part in root cause problem solving.
SEPTEMBER, 2005 TO 2006:
Employed in East Africa breweries as Technical operator blending
Duties
• Blending of different brands produced by spirit line e.g. Whisky (Bond 7), Brandies, Cane, Gin and Vodka including Smirnoff vodka.
• Carrying out C.I.P on entire packaging plant and blending vessels.
• Operating water treatment plant for production of demineralised water for blending both beer and spirit (Reverse Osmosis plant RO)
• Carrying out daily, weekly, maintenance of water treatment plant (RO).
• Carrying out overhaul on water treatment plant.
• Analysis of water prior to plant e.g. Chlorine content etc.
• Managing the shift on both quality, production and Team
• Operate the distillation column (Temperature monitoring in relation to amount of
spirit in the column)
• Determination and controlling of spirit lose during distillation
• Quality control during distillation of spirit (Removal of fusel oil, Methanol,
aldehydes, etc.)
• Monitoring and controlling the waste in distillery.
• Yeast propagation and controlling of fermentation of wort.
• Analysis of material e.g. Molasses, Sulphuric acid, Citric,
Ammonia
• Carry out underground water / RO water analysis.
Diploma in food science- covering all aspect of development, analysis , monitoring and certification.