Front Office Supervisor
Emirates Grand Hotel
Total years of experience :14 years, 0 Months
>Checking of the Guest Registration cards
>Briefing the staff before resuming the duty
>checking of the cash float
>allocating rooms for VIP guest and a group
>Helping on the Reception to run the front office operation smoothly
>handling guest complaints with prompt action
>Feeding the guest information in the police system
> Keeping the Knowledge of the Neighboring hotels Occupancy.
>Acted also as a night manager as and when required.
>reporting to the front office manager about the overall operation.
>welcoming the guest as they arrive.
>providing information service.
>receiving and processing reservations.
>handling guest arrivals and departures.
>allocating rooms for VIP guest and a group
>handling check-in check-out and billing.
>handling guest complaints with prompt action
>booking tours and excursions.
>handling cash and foreign currency.
>reporting to the front office manager about the overall operation.
>welcoming the guest as they arrive.
>providing information service.
>receiving and processing reservations.
>handling guest arrivals and departures.
>allocating rooms for VIP guest and a group
>handling check-in check-out and billing.
>handling guest complaints with prompt action
>booking tours and excursions.
>handling cash and foreign currency.
>reporting to the front office manager about the overall operation.
>Wellcoming the guest as they arrive
>making the registration cards ready
>Photo copying the passport
>keeping the counter clean
>Arranging the files
>Arranging the arrivals for the next day
>Reporting to the front office supervisor
XII th passed with 2nd class
SSC Passed 2nd class with goa board