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Stephen Ralph, Customer Service Representative

Stephen Ralph

Customer Service Representative·Trualliant

Philippines

Bachelor's degree, Tourism And Hospitality Management

Work experience

Total years of experience: 2 years, 7 months

Customer Service Representative

June 2024 - Present

Trualliant

Iloilo, Philippines

June 2024 - Present

Provided detailed benefits and eligibility information to
members, while also processing billing inquiries and ensuring accurate account management. Processed inbound and outbound customer calls, addressed
inquiries, resolved complaints, and maintained compliance with company policies.
Company industry:
Business Process Outsourcing (BPO)

Concierge

April 2025 - June 2025

Richmonde Hotel Iloilo

Iloilo, Philippines

April 2025 - June 2025

Provides information about the hotel and nearby places
Books transportation, restaurants, and tours
Handles special requests (tickets, wake-up calls, deliveries, etc.)
Company industry:
Hospitality & Accomodation

Customer Service Representative

December 2023 - May 2024

Altius Inspiro

Iloilo, Philippines

December 2023 - May 2024

Boosted sales by helping customers choose and purchase flowers, bouquets, and gifts for special occasions, leading to high satisfaction and repeat business. Recognized as a QA Star during the Christmas Day Ramp for exceptional performance and attention to detail
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Education

University of Iloilo

June 2027

June 2027

Bachelor's degree, Tourism And Hospitality Management

Philippines

Igbaras National Highschool

July 2022

July 2022

Diploma, Technical Vocational Livelihood

Philippines

Skills

Communication

Expert

Adaptable

Expert

Time Management

Expert

Computer Literacy

Expert

COMMUNICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

ADAPTABILITY

Intermediate

DETAIL ORIENTED

Intermediate

HOSPITALITY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

MANAGEMENT

Intermediate

PRIORITIZATION

Intermediate

PROBLEM SOLVING

Intermediate

SALES

Intermediate

Food Service

Expert

Microsoft Office

Intermediate

Social profiles

Languages

English

Expert

Tagalog

Native Speaker

Training and Certifications

Training
Front Office Department
Richmonde Hotel Iloilo
Apr 2025