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Stephen Ralph, Customer Service Representative

Stephen Ralph

Customer Service Representative·Trualliant

Philippines

Bachelor's degree, Tourism And Hospitality Management

Work experience

Total years of experience: 2 years, 6 months

Customer Service Representative

June 2024 - Present

Trualliant

Iloilo, Philippines

June 2024 - Present

Provided detailed benefits and eligibility information to
members, while also processing billing inquiries and ensuring accurate account management. Processed inbound and outbound customer calls, addressed
inquiries, resolved complaints, and maintained compliance with company policies.
Company industry:
Business Process Outsourcing (BPO)

Concierge

April 2025 - June 2025

Richmonde Hotel Iloilo

Iloilo, Philippines

April 2025 - June 2025

Provides information about the hotel and nearby places
Books transportation, restaurants, and tours
Handles special requests (tickets, wake-up calls, deliveries, etc.)
Company industry:
Hospitality & Accomodation

Customer Service Representative

December 2023 - May 2024

Altius Inspiro

Iloilo, Philippines

December 2023 - May 2024

Boosted sales by helping customers choose and purchase flowers, bouquets, and gifts for special occasions, leading to high satisfaction and repeat business. Recognized as a QA Star during the Christmas Day Ramp for exceptional performance and attention to detail
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Education

University of Iloilo

June 2027

June 2027

Bachelor's degree, Tourism And Hospitality Management

Philippines

Igbaras National Highschool

July 2022

July 2022

Diploma, Technical Vocational Livelihood

Philippines

Skills

Communication
Expert
Communication
Expert
Adaptable
Expert
Adaptable
Expert
Time Management
Expert
Time Management
Expert
Computer Literacy
Expert
Computer Literacy
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PRIORITIZATION
Intermediate
PRIORITIZATION
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SALES
Intermediate
SALES
Intermediate
Food Service
Expert
Food Service
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate

Social profiles

Facebook
Facebook
facebook.com/share/1L3gQrXHGV/?mibextid=wwXIfr

Languages

English
Expert
Tagalog
Native Speaker

Training and Certifications

Training
Front Office Department
Richmonde Hotel Iloilo
Apr 2025