PMO Lead
Al Jazeera Network
Total years of experience :18 years, 2 Months
PMO Lead Al Jazeera Network
Doha, Qatar
April 2012 - Present
Broadcasting Workflow Transformation
Programme planner for the Al Jazeera Workplace Transformation Programme.
Worked with the Project Team to create a detail Programme timeline.
Established and maintained project Gantt, RAID log.
Worked with Project Team to develop a project execution model
Assisted in the establishment of the PMO.
Programme Planner (Interim) Cap Gemini / Zurich Financials
Fareham, UK
January 2012 - Feb 2012
Responsible for mobilisation planning support on multi-workstream insurance simplification Programme.
• Evaluation of MS Project vs. Open Workbench planning tools.
• Project planning using MS Project.
• Dependency mapping management.
• Resource levelling.
• Planning process development and documentation.
January 2011 - April 2011
Programme Planner Lloyds Group
Programme Office Analyst AXA Financials
Bristol, UK
February 2010 - May 2010
Business / It Programme
Responsible for managing and supporting programme office activities.
• Project planning using Clarity and Open Workbench.
• Progress reporting including actuals v budget, forecasting and general ledger.
• Resource planning.
• RAID tracking management.
• Budget tracking and financial reconciliation.
• Clarity coaching and support for best practices.
• Purchase Order (Supplier Request) management.
• Document library management.
Programme Office Consultant Nationwide
Swindon, UK
Programme Coordinator Visa Europe
Reading, UK
June 2008 - September 2008
Telecoms Upgrade Project
Coordinated Network hardware upgrade for European Visa Members.
Liased between European Member Project Managers, Third-party Telecoms companies and Visa project manager during upgrade of VISA communication framework activities.
• Reported to Project and Programme Manager.
• Planned and tracked activities for each Europe Visa member site.
• Established planning, control and best practice guidelines using Clarity and Ms Project.
• Ensured activities met agreed service level agreements with projects managers and third party consultants.
• Liaised with British Telecom change management.
• Identified and resolved dependency conflicts.
• Maintained activity log.
• Provided weekly activity reports for management and steering group.
• Consulted project managers during each project phase.
• Developed process map of upgrade activities.
• Managed relationship between VISA UK, Europe VISA members and 3rd party consultants.
PMO Consultant Zurich Financials
Swindon, UK
July 2007 - April 2008
Business Change Programme
• Provided support to Senior PMO consultant and Programme Office Manager on a day to day basis.
• Implemented PMO best practice processes and procedures.
• Provided day to day consultancy support to the project teams on processes, tools and standards.
• Managed resource schedule in conjunction with the Portfolio and Governance function.
• Monitored and maintained internal and third-party risks and issues logs.
• Managed change request between client and third parties.
• Resolved scheduling conflicts.
Project Analyst Bank of Ireland
Bristol, UK
October 2006 - April 2007
IT/Business Project
• Reported to Programme Manager.
• Produced of management reports (Project and Senior Programme level)
• Highlight.
• Dashboard.
• Adhoc reports.
• Project planning point of contact.
• Responsible for maintaining project schedule.
• Updated tracking actuals.
• Identified and resolved scheduling conflicts.
• Project budget management.
• Produced budget tracker report.
• Reconciled project budget against financial reports.
• Risks and Issues tracking.
• Gathered project risks and issues data.
• Maintained Risk and Issues registers.
• Provided support to PMO and project managers to ensure processes and procedures were met.
Programme Support Manager Lloyds TSB
Bristol, UK
July 2006 - October 2006
IT/Business Programme: HR outsourcing to India (Xansa)
Provided cover for Programme Office Manager whilst on leave
• Project Reporting.
• Produced highlight and steering pack reports for distribution to project team.
• Project Planning support to project manager.
• Ensured individual workstream plans were updated.
• Provided high level view of Programme to Programme Manager.
• Maintained Risks and Issues registers.
• Provided day to day support to Programme Managers and outsourcing project team.
• Planning activities, providing secretariat support to key project management meetings.
Programme Planner / PMO Support Npower (RWE)
Trigonos
Windmill Hill Business Park
Swindon, UK
Jan 2006 - June 2006
Infrastructure Refresh Programme
• Reported to Programme Manager
• Produced baselined Programme and detailed project level plans.
• Maintained Programme and Project level milestones and deliverables.
• Managed dependencies between work streams.
• Implemented Change Management process.
• Provided Governance management support.
• Provided document management support using SharePoint.
• Reported Programme progress including key milestones and deliverables.
• Produced planning and reporting standards chapters for inclusion in governance manual.
• Supported workstream project managers with day to day planning processes.
Programme Planner / PMO Support Lloyds TSB
London Bridge/Monument
London, UK
April 2005 - September 2005
Wholesale Banking Transformation/Basel Programme
• Produced consolidated high level and detail plans for programme manager and senior managers using Ms Project.
• Liaised with senior managers or lead business analysts in establishing key stages, milestones and dependencies at project initiation stage.
• Maintained Risk, Assumptions, Issues and Dependency (RAID) register. Progressed issues and risks by addressing owners. Maintained project calendars and financials.
• Provided day-to-day support to Programme Office activities including the provision of standard weekly/monthly and adhoc status reports.
• Produced power point slides combining consolidated high-level plan with risks and issues for presentation to programme manager and senior managers.
Senior Project Office Co-ordinator Gartmore Investment Management
London, UK
June 2004 - March 2005
Governance / Programme Office Support (IT and Legal)
• Supported Head of IS Governance and Project Managers in tracking and control of all IS Projects. Created and tracked baseline project plans including risks and issues. Identified and addressed any planned task, resource problem areas.
• Worked closely with Project Managers and Change Management to ensure policies and processes are followed to improve efficiency and effectiveness. Reported directly to Head of IS Governance of Programme issues.
• Ensured all Business cases, Project Mandates, Project Plans, Exception Reports and Closedown Reports met the required quality criteria before submitting to Senior Management or Board members.
• Maintained and supported Clarity and Open Workbench time recording and planning system for Information Systems and Legal department, using all agreed processes and reporting progress together with associated costs directly to the board.- Maintained change management plan.
• Provided Project Progress Reports, Weekly Project Flash Reports, Capacity Planning, Highlight Monthly Reports, and ad-hoc reports to Senior Management and Board Members.
Call Centre Deputy Team Leader Lloyds TSB Bank
Brighton, UK
February 2003 - February 2004
New Card Operations Project
• Credit card sales for new customers
• Credit card sales upgrade for existing customers.
• Responsible for capacity planning monitoring and scheduling of day-to-day workloads for card operations project staff.
• Scheduled resource allocation and developed of management reports.
• Resource and schedule planning.
• General supervision of administration staff.
April 2002 - September 2002 Travel / Sabbatical.
Programme Controller
Schroeders
25 Milk Street, London, EC2
October 2001 - April 2002
Software Delivery Project
• Responsible for the development, maintenance, control, and reporting of detailed Niku (and Open Workbench project plans alongside planners and project managers.
• Delivered output from change management to the programme office by way re-planning existing project plans as well as tracking issues and risks.
• Liased with both project and change management team in the provision of weekly report and highlight reports.
• -General duties included day-to-day support management to project managers and programme director.
• Reported directly to Programme Director on significant Programme issues.
Programme Planner Telewest Communications
Woking, Surrey.
September 2000 - March 2001
Business Change project
• Co-ordinated the planning processes of the project office on a day-to-day basis, reporting directly to the programme director.- • Established key stages, milestones and dependencies at project initiation stage as a means of providing standardised plan templates and reports for use by project managers.-
• Produced project-planning and reporting standards to the programme office using MS Project 98, Ms Access and Excel.
• Produced high-level consolidated plans and reports for use within the programme office.
• Maintained Risk and Issues registers (Access databases)
• Provided training and support to the programme office in planning and reporting issues as well as management support to the programme director and project managers.
Project Office Support IBM /Cable & Wireless
Long Acre, Convent Garden, London
May 1999 - May 2000
Software Delivery Project
• Provided support to the project office in the maintenance of plans using Ms Project 98 and PMW (Open Workbench) as the standard planning tools.- • Responsible for the development and communication of schedule, budget and resource reports based on consolidated project plans for programme management use.
• Maintained quality control of project plans, resource database and ensured adherence to project lifecycle methodology.- • Worked closely with a diverse group of project team staff ranging from team leaders to programme manager in the development of project plans.
Project Planner Prudential
Reading
December 1998 - April 1999
Pension Review (Business change project)
• Support to project managers in the implementation of project office (PRINCE environment) and project office processes and standards.
• Produced Work Breakdown Structure and high level plan as part project initiation document,
• Highlighted and communicated key tasks, resources assignments and timescales required in delivering the project to the rest of the business.
• Provided various project reports including resource, schedule, and deliverables.
• Supported and trained project team in technical and planning issues relating to the use of MS Project and Primavera.
Project Planner Legal & General
London
March 1998 - Nov 1998
Pension Review (Business change project)
• Support to project managers in creating and maintaining PMW plans on a day-to-day basis.
• Responsible for progress monitoring, re-scheduling and project scope reviews.
• Ensured distribution and application of project methodology standards, and resolving general technical problems related to the use of PMW (Open Workbench)
• Liased with a team of Project office financiers, providing various Excel reports using data extracted from PMW and re-scheduled plans in response to financial budgetary change requests.- • Involved in the development of projects standards and technical documentation.
Project Planning Coach American Express
Brighton.
October 1996 - January 1998
New card launch & Y2K projects
• Provided planning and technical solution to issues arising from the use of PMW within American Express Technologies.
• Worked as part of team responsible for implementing project management standards within Programme office. This included initiation planning and control of projects for which I was responsible for as a first point of contact.
• Provided monthly reports using PMW (Open Workbench), Excel and Access for use within the Financial Department, a task involving setting up macros to transfer project data from PMW to Excel and Access.
Technical Consultant
ABT Corporation - formerly An Associate of Hoskyns Group (Cap Gemini)
London
February 1995 - October 1996
• Project planning consultation, implementation and testing of ABT project management toolset including PMW (Open Workbench), Niku, Metrics Manager, Team Workbench, Project Risk, and Project Bridge Modeller.
Front and Back Office Support Credit Suisse Financial Products
London E14
September 1994 - January 1995
• Co-ordinated of hardware and software installation.
• Developed an Ms Access inventory database.
Technical Support Natwest Bank Eastcheap
Monument
London EC1
July 1993 - October 1993
Prepared project plan reports using Ms Project and Excel.
Produced work-study reports in Excel as part of the analysis study being carried out Trained staff in the use of various software packages including Excel, PowerPoint, Word and as well as providing general PC support.
Grants Officer Westminster City Council
London
Jan 1991 - April 1991
Data Processing Clerk Federal Express
London SW8
1988 - 1990
General Office Clerk Electronic Data Systems
London SW1
April 1987 - November 1988
MA Communication Studies October 2002 - October 2003 Brighton University Communication Theory, Policy, and ICTs. Dissertation: Evaluation of the Convergence between ICTs and Broadcasting. Case Study: Interactive Digital Television, New Media and Audience Segmentation BSc. Computing With Human Factors Grade 2:1
September 1991 - July 1994 London Guildhall University London EC1 Diploma Certificate in Systems Analysis and Design Main Subjects: Systems Analysis, Database Design, and Business Systems.
July 1990 - April 1991 West London College Bond Street
September 1982 - July 1986 Claysemore School, Iwerne Minster, Dorset. 2 A' Levels Maths, - Biology.
Programme/Project Office • Multi-project Planning, Monitoring and Control. • Programme / Project Process implementation. • Project metrics report writing including Dashboard; Highlights, Variance Trend analysis; Earned Value Analysis. • Resource levelling. • Programme Office Support. • Stakeholder and third-party management. • Project Risk and Issue tracking. • Change Management. • Dependency Management.
• Programme Governance. • Document management. • Critical Path Analysis. • PRINCE2 and Method/1 project management methodologies including full project life cycle Software development lifecycles. Technical • Clarity (Niku) • Open Workbench (PMW) • Timesheet Manager. • Resource Capacity Manager. • Ms Project 2007. • Dimensions PVCS (Change Management) • SharePoint. • Primavera. • MS Office. o Excel o Access o Word o PowerPoint, o FrontPage • Dreamweaver, HTML. • Knowledge of Visual Basic (Basic Level)