Bar Supervisor/VIP Waiter
VOX Cinemas
Total years of experience :14 years, 11 Months
• Attract, retain and provide a welcoming service to all users of Vox cinemas.
• Support implementation of revenue generation initiatives set by the management.
• Effective staff management for the bar team in line with the organisation’s objectives and targets.
• Delivering excellent and efficient customer service ensuring that customers come back again.
• Up-sell services and products to guests at all times thereby enhancing service and generating increased revenue.
• Delivering appropriate food and drink offers as per guest order.
• Assist with guest reservations and ensure guests are serviced within specified times
• Stock taking and maintaining inventory of the bar ensuring no stock expires before use.
• Have good knowledge of menu and presentation standards
• Delegate effectively and ensure all staff are well briefed on their responsibilities each shift and give constant supervision and motivation on all aspects of their work.
• Support a culture of pride, ownership and desire to exceed expectation.
Achievements
*Hired as VIP Waiter and duly promoted to Bar Supervisor withing 1 year
*Mentor of the month
• Greet and welcome guests promptly in a warm and friendly manner.
• Take orders and serve food and beverages to patrons and communicate with kitchen directly.
• Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly.
• Answer questions about the menu and make recommendations when appropriate or requested.
• Prepare appetizers, salads, and cold dishes.
• Assist a team of hosts and hostesses by greeting, seating, and thanking customers.
Achievements
*Employee of the month
*Top seller of the month for special menu
• Providing a warm welcome to customers, receive food and drink orders and ensure all dishes are presented in compliance with hotel standards and food and beverage specifications.
• Understand menu content and keeping up to date with any changes.
• Answer guest queries in a polite and helpful manner.
• Ensuring the mise en place is completed shift to shift and during service in order to provide efficient service.
• Assisted as Part-time Bartender and Cashiering during deep like events.
• Acted as Captain.
Achievements
*Consistence performer of the year 2015 (based on guest feedback monitoring system)
Provided exceptional, friendly, and fast service.
- Skillfully anticipated and addressed guests’ service needs.
- Consistently adhered to quality expectations and standards.
- Appropriately suggested additional items to customers to increase restaurant
sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and
preparation methods.
- Maintain cleanness in restaurant.
in close cooperation with the kitchen and waitering staff as well as
cashiers to ensure a smooth-running operation of the restaurant and hotel.
- Effectively communicated with kitchen staff regarding customer allergies,
dietary needs, and other special requests.
- Ensured the proper appearance and grooming of staff.
- Contributed to meet and maximize the monthly revenue budget for the
restaurant and hotel.
- Managed closing duties, including restocking items and reconciliation of the
cash drawer.
- Accurately recorded orders and partnered with team members to serve food
and beverages that exceeded guests’ expectations.
- Inquired about guest satisfaction, anticipated additional needs, and happily
fulfilled requests.
- Trained and mentored new waiters and host staff.
