IT Project Manager
Reem Finance
Total years of experience :27 years, 10 Months
Documentation
• Creation and management of Project schedule and Execution plans and associated documentation - including: budget tracking and project progress reports
Communication
• Progress tracking through regular stake holder engagements
• Communications between project, 3rd party and operations teams
• Communication of project information and requirements
Management of project
• Use of Risk and Action registers to identify and resolve issues and conflicts throughout the project
• Weekly update of budget tracking and project scheduling
• Dissemination of project success criteria to the project team and stakeholders
• Planning and monitoring the delivery of day-to-day project work with 3rd party suppliers and internal delivery teams
Team management
• Monitor of production of technical requirements; facilitation of technical workshops
• Identification and assigning of work packages to in-house and external resource teams
Configuration management
• Project document library toolset adhering to project life cycle from Appraise to Execute stages
• Adherence to agreed document configuration
Operations
• Liaise with transition teams to ensure effective hand-over to Operations
Stakeholder management
Regular catch-up meetings (face-to-face; by Lync conference; email and phone calls); formal stage gate reviews; monthly status reports
Projects:
• Islamic Core Banking system - Ethix, GFS, IBS application.
• Finnone Enhancements - CAS, LMS and Collection application modules.
• Direct Debit System (DDS) - CB application.
• UAE ASR - CB application.
• Credit Risk application - Moodys application.
• Call Centre Management - CTS application.
• Collection Management System - Finnone collection system with Islamic system.
• Commercial Credit System - CB credit risk application.
• Provision Implementation - in Islamic & conventional system based on CB regulations.
• Server implementation - For Islamic banking applications.
• Server up gradation - For Finnone conventional system.
• IT Infrastructure Enhancements - Abu Dhabi Branch.
• New Branch IT Infrastructure setup - Planning and Implementation in Alain Branch.
• OS Migrants - Win XP to Win-7.
• New Products / schemes defined in the conventional and Islamic system.
• Implementing Credit Card Management System of AFS (Arab Financial Services Company, Bahrain).
• Integrate Cloud system (Credit cards & Factoring) with Finnone system.
• Data Migration from conventional into Islamic Banking.
• Disaster Recovery implementation with Etisalat
• Exchange server implementation (Exporting Gmail A/C to Exchange server).
• HR & Payroll System Implementation.
• Gathering the new demand and get demand’s scope and specification.
• Manage the IT demand pipeline.
• Reviewing literature, test products, and meet with vendors in order to keep current on new technology available.
• Manage customer complaints and non-quick kill inquiries, performing trend analysis and making improvements to reduce overall volumes of such exceptions.
• Support in the provision of technology based information, such as system performance dashboards, service levels and issue resolution to the business.
• Assist in all reported audit issues and insures are compliances.
• Evaluating software solutions of different vendors and recommending the most appropriate solution.
• Liaise with vendor(s) and users and identify changes modifications or enhancements required.
• Coordinating Projects to ensure effective communication between the project team/stake-holders.
• Updating project plans to include agreed changes.
• Prepare and maintain a project portfolio to facilitate a Capital Expenditure Committee decision.
• Communicate project status (milestone and deliverable reporting), issues, and/or concerns.
• Maintaining and completing Project KPIs (Key Performance Indicators).
• Organizing and facilitating Project Steering / Operating Committees meetings.
• Writing detailed and summarized project progress reports.
• Review and manage critical high and live issues ensuring mitigated or no impact to project.
• Deliver assigned project within acceptable quality level and compliant to ADIB ITD standards.
• Participating in establishing policies and procedures that accepted best practices.
• Responsible for undertaking the required activities to progress a problem from the point of assignment through to resolution as per the ITIL Standard.
• Providing a second level application support by investigating and providing a workaround for all banking applications in a distributed computing environment including Core Banking System, Branch Automation, ATM, IVR, Internet Banking, SWIFT, eHR, Cheque Clearing, Share Trade, CRM, ERP, Online MIS Crystal Reports and In-house developed Web applications running on Sybase, MS SQL, Oracle and Access Databases having Front Ends of PowerBuilder, VB, ASP.NET, ASP, JSP third party and other in-house developments running on different Application Servers including Crystal Enterprise 9, Business Objects XI, COM+, IIS 6.0, Tomcat 4.0.
• Tracking of calls and their solutions by using HP Openview/HP Service Manager System.
• Participate in establishing and providing support for overseas Branches (Iraq, UK, Qatar and Sudan).
• Writing Complex Ad hoc SQL queries and generating various MIS reports.
• Participate in the business analysis phase of new applications.
• Development works wherever required are undertaken to automate tasks.
• Participate in UAT, implementation and preparing the implementation plans.
• Serve as an initial point of contact for IT technical support issues.
• Providing high level of support to the business segments in accordance with the agreed service level agreements (SLA).
• Monitoring, measuring and reporting an operational issues, development plans and achievements within agreed formats and timescales.
• Identify process bottlenecks and build new solutions
• Write functional and technical specifications and guidelines for the new system(s).
• Contributing the tasks among the team & conduct a weekly meeting.
• Preparing weekly and monthly progress report & report the achievements to management.
• Escalating and identify any critical issues.
• Responsible for Oracle Database (administrating, upgrading, configuring, tuning & troubleshooting)
• Provide maintenance and development for the Hospital Management Information System (HMIS).
• Installing and maintaining the emulation system & network infrastructure.
• Administrating SCO OpenServer - Unix.
• Installing, configuring and troubleshooting active Devices.
• Configuration and testing of any new hardware and software & evaluating new software & security risks.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Management of the daily data backup and retrieval scheme.
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• Training new employees.
• Assistance with training of staff and compiling procedural documentation.
• Ensure computer hardware is safe & complies with health and safety legislation.
• Applying patches in accordance with company procedures.
• Maintained an excellent level of Database and Systems availability in this critical 24/7 Hospital environments with minimum down-time possibly.
• Responsible for lecturing Introduction to Computer, Operating Systems, MS-Office, MS-Exchange, computer assembling, programming language, and network.
• Follow up the student’s problems and requirement and instructor’s performance and achievements.
• Troubleshooting the network infrastructure.
• Implementing many training courses for the staff to speed performance & provide best services.
his Corporation was active in Construction of pipline & Oil Development projects.
I work in this Corporation during the Muglad Basin Oil Development Project in Sudan.
• I was responsible for installation and maintenance of Windows NT network and networking solutions.
• Installing, configuring and troubleshooting e-mail system (MS Exchange).
• Implementing, administrating & maintaining the account system.
• Developing and implementing payroll, purchase, and stock control system using Visual basic & SQL server.
• Responds to support calls from end-users regarding hardware, software, telecommunications, or network connection problems.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Perform basic technical support functions for Local (LAN) including the management of hubs, switches, routers, and servers; maintain file servers operational status and minimize down-time.
• Diagnosis of desktop, application, networking and infrastructure issues.
• Experience of supporting a wide and varied client base.
• Troubleshooting PC's, laptops and mobile devices.
• Providing 1st/2nd line support to users.
• Administering the IT department's policies and procedures.
• Maintaining a log of all problems detected and system back ups.
• Responsible for maintaining backups and for project work such as new builds.
• Working closely with software suppliers to resolve operational issues.
• Responsible for supporting: Windows, MS Office, Windows NT Server, Small Business Serve, Active Directory management, Exchange Server, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP Ethernet, wireless router and Firewall configurations.
• Identifying & reporting on the budgetary implications of IT projects and upgrades.
• Managing a team of system analysts and programmers.
• Responsible for system analysis and programming task for the customers.
• Developed the programming method and training the new recruits system analyst and programmer.
• Carried out a design for the documentation methods, and backup.
• Responsible for PC hardware and software troubleshooting, computer assembling, and networking.
• Responsible for allocating work to junior staff and induction training for new staff.
• Identifying & reporting on the budgetary implications of IT projects and upgrades.