Subbah Zehra

(client engagement via Nas Neuron)
• Reduced regulatory and audit risk exposure by developing and implementing compliance
programs, policies, and procedures aligned to current regulatory standards.
• Closed recurring process gaps by conducting internal audits and risk assessments and driving
corrective actions to completion.
• Strengthened AML, data privacy, and consumer protection adherence by coordinating compliance
initiatives across cross-functional teams.
• Improved organization-wide regulatory adherence by designing and delivering compliance training
to employees.
• Kept compliance strategy current with the regulatory environment by monitoring regulatory
changes and emerging risks.
• Resolved compliance breaches by leading investigations and recommending remediation plans.
• Achieved 100% accuracy on regulatory report submissions by standardizing preparation and
review processes.
• Built a stronger compliance culture by cultivating trusted relationships with key stakeholders.

• Recovered $15M+ in overdue premiums from global brokers (Marsh, Aon, Willis) by leading a 17-
person credit control and cash application team.
• Improved departmental budgeting accuracy by forecasting departmental cash flow.
• Reduced claims processing cycle time by 20% through cross-functional coordination with claims
and underwriting teams.
• Kept London, Dubai, and European market credit control operations on track by managing
regional portfolios directly.
• Reduced outstanding payments by 15% by implementing proactive monitoring processes.
• Eliminated recurring reconciliation discrepancies by conducting monthly reviews of debtor
ledgers.
• Collected $2.5M in overdue premiums from Xchanging by resolving longstanding account
discrepancies using Lloyds IMR and LAE systems.

• Renewed 95% of policies without lapse across Property, Casualty, and Commercial lines by
managing end-to-end policy logging and issuance.
• Enabled underwriting decisions on 500+ premium quotes by completing full documentation
review before submission.
• Increased underwriting efficiency by 15% by implementing a redesigned underwriting process.
• Increased payment collections by 20% and reduced client churn by 15% by re-engineering the
credit control process for a $1B book of business.
• Improved accuracy and transparency of external risk reporting by structuring credit disclosure
governance processes.
• Kept 50+ client accounts current by managing collections and debt resolution directly.
• Delivered on-time claims, reinsurance payments, and monthly billing by overseeing accounts
receivable/payable processes.
• Strengthened broker relationships and reduced renewal friction through proactive, timely
communication.

• Kept underwriting throughput on pace by coordinating with underwriters on 50+ cases per day.
• Reduced bad debts by 15% by negotiating payment plans with clients.
• Maintained 100% customer satisfaction across 28 North-region branches by coordinating daily
operations and stakeholder communication.
• Ensured clean KYC compliance by conducting documentation scrutiny across all cases handled.
• Improved profitability by making underwriting-support decisions within turnaround-time targets.