سوبهالاكسمي Das

Administer Microsoft Intune co-management for an enterprise environment of over 2, 500+ endpoints (Windows,
macOS, iOS), achieving a 98.2% compliance rate for patch management.
Developed and maintained custom PowerShell scripts to automate software packaging and user onboarding, reducing
manual provisioning time by 40%
Co-led the successful migration of on-premises Active Directory objects to Azure Active Directory (Entra ID),
implementing conditional access policies that enhanced security posture for remote workers.
Acted as the Tier 3 technical escalation point for critical endpoint, OS, and software issues, maintaining an SLA
resolution rate of 96%.
Built, tested, and deployed standardized Windows 10/11 and macOS images via Microsoft Intune, cutting hardware
deployment cycles from days to hours.
Managed endpoint protection software (CrowdStrike / Defender for Endpoint), successfully isolating and remediating
malware threats across the fleet without operational downtime.
Authored over 40+ standard operating procedures (SOPs) and knowledge base articles for Tier 1/2 service desk staff,
reducing overall ticket escalation by 15%.
Customized application installations by pre-configuring settings, enabling or disabling features, and integrating
applications with system services.
Supported UAT testing, validated application behavior, and ensured compliance with agreed SLAs and delivery
timelines.
Provided troubleshooting and support for application installation and deployment issues, ensuring timely resolution.
Followed security best practices and compliance standards, including vulnerability scanning and implementation of
security configurations during packaging.
Demonstrated strong client-facing communication skills, collaborating effectively with stakeholders and technical teams. \[IMAGE\]