Senior Officer
Scope International
Total des années d'expérience :3 years, 1 Mois
Organization: Scope International (formerly called Standard Chartered Bank)
Period: From December 2011 to December 2014
Department: Payments Investigation
Designation: Senior Officer
Working in the Global Payments and Investigations Unit handling Cash related inquiries.
Subject matter expert in handling all types of inquiries (Unable to apply, Beneficiary claiming
non-receipt, Amendment, Cancellation, Charges, Return of Funds, FX conversion and Recon)
Familiar with US clearing System; viz CHIPS, FED.
Investigate Return of Fund (ROF) Cases-USD (Analyzing the Returned item and determine if
they should be re-paid or to contact client, contacting clients and request new details/disposal,
repay or re- credit the funds per procedure) with high quality and dedicated customer service
and Routing of payments).
Multi currency payments processing and clearing through GPS.
Reconciling the outstanding entries as per the matrix approved by the client.
Analyze daily payment transactions in CERS (received via GMS to determine the most effective
method of transferring funds to banks, corporations, individuals ensuring routing instructions
meet industry standards and minimal errors).
Actioning all assigned ROF Cases/replies received (Including prioritizing/completing the cases
within the Chips/Fed Cut Off, sub function cancellations, amendments, and OFAC review) per
SLA.
Thorough knowledge of Swift standards, MTS(Intranet Money Transfer Payment System).
Got trained in Clearing Systems, FX Conversions, Risk and Compliance and KYC.
System Updation at regular interval with the correct payment routing.
Error free investigation and VERIFICATION of Cases.
Monitoring the productivity of the fellow investigators.
Handling client queries & complaints/escalations as and when necessary to clarify payment
instructions. Handling queries of regional RM's.
Familiarization and adherence to control/compliance procedures and ensuring of no Control
lapses
Performed Root Cause Analysis to improve payment straight through rates, brainstorming and
process re-engineering that result in cost reduction.
Guide/Train new hires at regular intervals as per Business Requirements.
Contacting Relationship Managers(RM) at regular intervals regarding correspondent bank info
and to close ageing cases.
Communicating with banks regarding correspondent banks info through SWIFT.
SPECIALISATION
Reconciliation - We have more than 10 internal suspense accounts which need to be
reconciled and match off the entries in TLM on a daily basis. This activity help our team to
identify potential losses and immediate recovery of the same.
FX Conversion - Migrated FX payments product from our New York team through video
conferencing and trained our team. I have depth knowledge about this product and a monthly
MIS data’s will be sent to our product team. Based on which the client will be charged.
ACHIEVEMENTS
Received APPRECIATION mails from RMs and Unit Heads regarding transactions.
Achieved an ICON Award for being “Trustworthy”
Received "Value Champ" award.
Was promoted as “Senior Officer” in april 2014.
Achieved QUALITY AWARD .
Consistently achieved satisfactory audit rating.
Shortlisted in the DAYLIGHT Project to play a Key role.
• Bachelor of Commerce, May 2011, Percentage:65% Ramakrishna Mission Vivekananda College, Chennai
• Higher Secondary, April 2008, Percentage: 75.12%[School Topper in Accounts]
The Hindu Higher Secondary School, Chennai • SSLC, April 2006, Percentage: 61%