IT Manager /IT Project Manager
Ajmal Steel Tubes and Pipes Industries LTD
مجموع سنوات الخبرة :24 years, 0 أشهر
Presently leading a team of 10+ employees and delivering operational performance to meet the requirements of external and internal customers, with respect to quality, service, lead time and cost (SLA`s & KPI`s)
Driving complete design & set-up of IT Infra consisting of Data Centre, LAN & WAN Connectivity, IT Communication, CISCO Routers, Networking Devices, Servers, MAN & WAN Links/Devices, Security Controls, Fortinet Firewall, HF/VHF Radios, Cloud Computing and Office365 Administration
Providing IT solutions based on ITIL best practices that focus on the people, process, technology & information perspectives of providing integrated organization wide business solutions within the IT infrastructure
RPA, Machine learning(MI), AI(artificial intelligence), RPA analysis, working on SCADA systems
Working on Microsoft Dynamics, Navision, Business Central, Microsoft 365(Microsoft ecosystem)
Implemented Industry 4.0
Monitoring end-to-end project management from conceptualization and visualization to technology mapping solution design, resource & task scheduling and final execution of projects
Leading Service Transition, Service Operations, Continual Service Improvement, Service Delivery and Service Support areas of Service Level, Availability, Capacity, Financial & IT Service Continuity Management, and Incident / Problem / Change Management
Maintaining relationships at C-levels for gaining an insight of business environment & identifying opportunities
Directing formulation of strategies, providing technological direction; proposing budgets for programs and projects, purchases and upgrades, delivered innovative solutions that are user-focused and bringing top-line results
Attending business leadership meetings for developing & driving strategies & programs to improve the competitive position and profitability of the organization
Acting as primary point of contact for facility Business Continuity Management (BCM) Team; managing incidents and services at facility level
Conducting ISO2700 & ISO27001 audits, Process audits and quality audits; acting as Core Member of BCP & DR teams
Working towards engagement level KPIs development; planning & executing effective techniques in bringing efficiency in operations to improve quality standards & achieving cost savings
Designing efficient processes, establishing clear metrics for performance measurement, turnaround times for the key processes & individual team member's assessment
Promoting & supporting effective team working through strong communication and regular team meetings
Experience in Dell VMware ESXi7 virtual Infrastructure, Extensive Fibre Network with over 2000 Users and Application servers run Solaris 10 and Windows server
Succeeded in leading several key initiatives & projects, on SAGE x 3/SAP Implementation at Tanzania, PIMS, Warehouse Management System, WB.NET, JIRA, ARIBA Implementation, deployment of IT Infra at remote locations, ERP Implementation and process Changes, Automation & Improvement,
Performed configuration & maintenance of Windows 2008 to 2019 application Servers / Exchange 2010 servers and CISCO routers and Sophos Firewalls for uninterrupted availability
Enabled smooth implementation of SAP applications (FICO, MM, SD, PP, BASIS, ABAP modules) customized to business processes
Revamped organizational ERP system from Baan to SAP
Led the management of hardware and software throughout the organization including servers, employee desktops/laptops, network / voice infrastructure, internal networks, peripherals
Built a 4 rack Data Centre including full renovation of building power entry & distribution, A/C, data entry points and environment controls
Facilitated successful development of business continuity plans and implementation of disaster recovery infrastructure
Monitored the development of a new server room, network infrastructure, communication technology and presentation rooms; administered different servers (Active Directory, DHCP, DNS, Exchange 2010, and so on)
Driving complete design & set-up of IT Infra consisting of Data Centre, LAN & WAN Connectivity, IT Communication, CISCO Routers, Networking Devices, Servers, MAN & WAN Links/Devices, Security Controls, Cyberoam Firewall, HF/VHF Radios, Cloud Computing and Office365 Administration
Providing IT solutions based on ITIL best practices that focus on the people, process, technology & information perspectives of providing integrated organization wide business solutions within the IT infrastructure
Monitoring end-to-end project management from conceptualization and visualization to technology mapping solution design, resource & task scheduling and final execution of projects
Leading Service Transition, Service Operations, Continual Service Improvement, Service Delivery and Service Support areas of Service Level, Availability, Capacity, Financial & IT Service Continuity Management, and Incident / Problem / Change Management
Maintaining relationships at C-levels for gaining an insight of business environment & identifying opportunities
Directing formulation of strategies, providing technological direction; proposing budgets for programs and projects, purchases and upgrades, delivered innovative solutions that are user-focused and bringing top-line results
Attending business leadership meetings for developing & driving strategies & programs to improve the competitive position and profitability of the organization
Acting as primary point of contact for facility Business Continuity Management (BCM) Team; managing incidents and services at facility level
Conducting ISO2700 & ISO27001 audits, Process audits and quality audits; acting as Core Member of BCP & DR teams
Working towards engagement level KPIs development; planning & executing effective techniques in bringing efficiency in operations to improve quality standards & achieving cost savings
Designing efficient processes, establishing clear metrics for performance measurement, turnaround times for the key processes & individual team member's assessment
Promoting & supporting effective team working through strong communication and regular team meetings
Experience in Dell VMware ESXi7 virtual Infrastructure, Extensive Fibre Network with over 2000 Users and Application servers run Solaris 10 and Windows server
Successfully implemented SAP -BASIS/ FICO, MM, SD modules involving installation & configuration of SAP Database servers over SUSE Linux
Performed configuration of Windows 2003/2008 application servers & CISCO routers