Head - Re-engineering & Continuous Improvements
Standard Chartered Bank
Total des années d'expérience :17 years, 4 Mois
Re-engineering & Continuous Improvements, part of HR Process Design & Governance, leading a team of process improvement and process management specialists to design, re-engineer and sustain HR processes for the Bank.
Responsibilities:
•Manage process re-engineering initiatives of HR processess for the Bank to achieve streamlining and standardization across HR processes
•Own and manage the HR Process Universe and ensure that all HR processes, including Global and Country processes are documented, streamlined and up-to-date
•Ensure adequate process design with defined controls and assurances for processes under HR Transformation projects
•Manage Productivity Improvement initiatives
Salient Achievements:
•Completed 15 process design & re-engineering project comprising about 100+ processes, with excellent stakeholder feedback
•Setup a new working model with the Process Management team aligned to specific HR Process Universe areas and supporting re-engineering projects, leading to better process expertise and adequate process governance
•Led the Lean initiative for Global People Services (GPS), leading to a 15% headcount savings
•Initialized Robotics Process Automation for GPS
part of AXA Group - the largest insurance provider in the world
OpEx Leader & Master Black Belt, leading a team of Lean Six Sigma Black Belts, Master Black Belts and Quality professionals across Insurance processing, Finance & Accounting and Support functions to deliver cost savings and productivity improvements, improve quality of service, process streamlining and maintain quality standards as per ISO 9001 and ISO 14001; as also manage the Kaizen platform and deliver Strategic transversal projects in the organization.
Responsibilities with AXA Business Services:
•Deployment of Lean Six Sigma in AXA Business Services
•Own and manage Cost Savings and Productivity Improvement initiatives
•Continuous improvement to Quality of Service
•Attain and maintain Quality standards viz ISO 9001 for Quality Management System and ISO 14001 for Environment Management System
•Program Management and Project Management for strategic and transversal projects
•Manage Kaizen program in the organization
Responsibilities with AXA Group:
•Technical Reviewer for AXA Group Black Belt / OpEx Projects: this involves technical screening of all OpEx projects at AXA Group across 56 countries, coaching and approving them prior to their presentation to the Certification Panel
•Certification Panelist for AXA Group Black Belt / OpEx Certifications
•Lead Trainer and member of Panel of Trainers for AXA Group Lean Six Sigma Black Belt / OpEx Trainings conducted in Europe:
•Contributor to AXA Group OpEx Standards and policies
•Business Process Consulting for Client entities - managing and leading improvement initiatives across Client organizations in US, UK, Europe, Middle East and Asia Pacific countries
Salient Achievements:
•Delivered € 9 Mn+ cost-savings through successful completion of 100+ process improvement initiatives
•Pioneered and built-up Process Consulting Services from scratch, to Client entities for Process Re-engineering, process streamlining etc. leading to successful completion of assignments in UK, US, Italy, Germany, France, the Middle East, Japan, China, Indonesia, HongKong and Singapore
•Established the Consulting function as a self-sufficient BU in its 2nd year, with a book-of-work of €250k
•Structuring of the Operational Excellence function, including restructuring of the Quality Management and Project Management framework for AXA BS. This has led to fungibility of resources and ~20% reduction in headcount required
•Panelist and Technical Reviewer for ~80 AXA Group Black Belt / OpEx projects across 15+ countries
•Lead Trainer for Lean Six Sigma trainings across UK, France, Germany, China, Mauritius, US & India, including design of Training Programs and creation of customized Training Materials. Have trained 350+ people internationally in Process Improvement concepts, in addition to 500+ people in India
•Excellent track record as a team leader, having maintained an Employee Retention Rate of 90% for 6 consecutive years alongwith consistently high Employee Satisfaction scores (85+ or more).
• Member of AXA BS Communications Council and Communications Champion for Department
Master Black Belt, leading a team of Black Belts to deliver continuous improvements to aligned Client processes. Also a Business Process Re-engineering Consultant to provide process consulting services to Client organizations to improve their processes and identify areas feasible for offshoring.
Responsibilities:
•Deployment of Lean Six Sigma in aligned Client processes
•Identification and implementation of process improvement initiatives
•Provide process consulting to Client organizations to improve their processes and identify areas feasible for offshoring
•Participate in the Sales process to respond to RFPs, RFIs etc
•Setting up measurement systems, dashboards and Quality Assurance process for newly migrated processes
Salient Achievements:
•Successful completion of 30+ process improvement initiatives
•Successful completion of 8 consulting assignments in UK and US
•Responsible for training 100+ resources in Lean Six Sigma Green Belt methodology
•Creation of a Computer-based self-learning Training module for Lean Six Sigma
Key Projects:
•Process Consulting to a UK based Insurance company to re-engineer their Motor Fleet Underwriting Process.
•The assignment led to an annual cost-savings of GBP 2.2Mn for the Client organization and a Revenue gain of GBP 800, 000 annually for Mphasis
•Process Consulting to the UK operations of a Financial Services provider to conduct process reengineering and feasibility study of Outsourcing for a large division of the Organization
•The assignment led to an annual cost-savings of GBP 500, 000 for the Client organization and a Revenue gain of GBP 250, 000 annually for Mphasis.
•Process Consulting to a major US Credit Card company to setup an offshore centre for statistical analyses for Credit Risk Modeling.
•Black Belt Project to improve Customer Satisfaction for the Inbound Contact Centre of a large US credit card company leading to an annual revenue generation of USD 1.7m for the Client and USD 55, 000 for Mphasis
responsible for design of roads and flyovers, provide engineering consultancy and project management services to Client organizations
Salient Achievements:
Project Manager for the Quality Assurance for an Infrastructure improvement project
QUALIFICATIONS
Post graduation in management