system admin
nearbuy.com
Total years of experience :11 years, 5 Months
First level of contact for the employees PAN India for any IT Related issues.
Taking care of all IT Related(laptop, desktop, printer, Router, firewall, CCTV, video conference devices) in Banglore office.
Maintaining IT assets of entire India by co-ordinating with city managers.
Giving support to users PAN India either by Phone or Remote access.
Handling the call centre IP Phones issues, Its server issue by co-ordinating with support team.
Firewall issue for blocking unblocking websites ILL issues.
Co-ordinating with vendors for smooth operation of ILL, Analog phone lines, laptop issues, Data card issues, printer issues
As a system engineer i will be responsible for all user laptop, desktop, printer, network, video conferencing device issues and resolving issues in ETA,
Managing asset of assigned Branch location and submitting reports in monthly.
Giving IT Induction to the new joinees joining company, giving awareness of Do's and Don't Do's.
Supporting for the Multiple events conducted by different department from IT End
As a support engineer i was responsible for taking care of laptop desktop printer issues of the client site employees, checking with hardware vendors if any hardware issues present.closing tickets as per ETA.