ASST.MANAGER
WELCARE HOSPITAL
Total years of experience :14 years, 0 Months
• A competent and customer focused professional with more than 2 years of experience in Hospital Administration & Operations, Facilities Management, Patient Care Issues, Planning & Organizing, Drug Dispensation, Medical Record Management, Resource Management, Relationship Management and Liaison / Coordination
• Expertise in managing departments like Security, Food and Beverages, Maintenance, Ambulance, Housekeeping, Patient feedback, Complaints Investigation as well as act as a liaison between departments
• Excel in maintaining and developing MIS system for IPD Patients feedback analysis
• Effective coordinator, obtain optimal patient outcomes, in addition to swift critical thinking during emergency situations
• Adroit in training team members and other staffs on Fire / Safety and Biomedical Hazard management
• Efficient in community service with strong belief in medical ethics
• Strong professional with the skills in planning, execution, monitoring and ability to handle multiple functions and activities in high pressure environments in a time-bound manner
• Conversant with the computer based applications like MS Office and Internet.
• Ensured availability of supplies and proper functioning of medical equipment and monitored regular checks on inventory for smooth and timely services of the medicines and other medical equipment
• Resolved customer queries and escalates to customer care in charge or Hospital Administrator as required
• Confirmed quality health services provided at best possible levels with the available resources within the Hospital
• Prepared monthly roaster, transfer schedule, and job assignments
• Maintained statistical data for Guest Relations Department, Medical records audit and NABH audit
• Implemented effective administrative policies and successfully coordinated for direct administrative support for the hospital
• Played a pivotal role of valuable counselor while interacting between patients and their family members thus ensuring patient safety and satisfaction
• Conducted and inspected daily rounds of IPD (Floors & ICU) ensuring process compliance to defined policies & NABH standards
• Maintained day to day administrative, legal, operational, stores, procurement and personnel services in order to meet hospital requirements and support Hospital administrator in achieving targets set for the individual hospital
• Maintained the data (including the development of MIS system for IPD Patients feedback analysis)
• Liaised with medical directors and corporate team to identify operational issues, implement changes, track and improve the performance
• Circulated and generated updated list of VIP patients to top management
• Involved in distribution of manpower in ward/floors according to available resources
• Liaised as a coordinator between industrial OHC for providing manpower and conducted duties as per industrial norms
• Analyzed monthly attendance and coordinated with HR for staff salary
• Maintained documentation regarding the deployment of hospital employees at OHC (Occupational Health center)
• Provided necessary PPE’s for staff with coordination with Administrative team at hospital
• Worked on word, excel and outlook for documentation and mailing day to day activity to department head
• Along with nursing work at OHC
MANAGING THE FUNCTIONS OF OCCUPATIONAL HEALTH CARE.
MANAGING DOCUMENTATION.
CONDUCTING REGULAR PERIODICAL MEDICAL CHECKUP.
CONDUCTING MEDICAL CAMP.
HANDLING EMERGENCIES AND HELPING DOCTOR DURING PATIENT CARE.
TAKING VITAL SIGNS AND PROVIDING MEDICINAL CARE TO PATIENTS AS PER DOCTORS ORDER.
OPERATING MACHINES LIKE ECG, AUDIOMETRY, AND SPIROMETRY MACHINES.
1) MANAGING OCCUPATIONAL HEALTH CENTRE ACTIVITIES.
2) HANDLING EMERGENCIES AND ROUTINE HEALTH CHECKUPS.
3) MANAGING TRAUMA CASES AND OTHER LIKE BURNS, AND BRUISE CASES.
4) CONDUCTING HEALTH CHECKUP CAMPS AND DOING ECG, AUDIOMETRY AND SPIROMETRY TESTS FOR COMPANY EMPLOYEES.
5) WORKING WITH MS WORD, EXCEL AND POWER-POINT FOR DOCUMENTATION.
6) WORKING WITH HSE TEAM IN SAFETY TRAINING AND SAFE WORK METHODS.
7) PROVIDING PPE's FOR EMPLOYEES AND TAKING ACCOUNTABILITY FOR THE SAME.
8) CONDUCTING BLOOD, URINE CHECK UP CAMP FOR EMPLOYEES QUARTERLY IN A YEAR.
9) TAKING ROUTINE ROUNDS FOR SAFE WORK STANDARDS.
10) MANAGING AMBULANCE SERVICES AND ITS MAINTENANCE SCHEDULE.
DIPLOMA IN NURSING INTERNSHIP YEAR MARCH 2009 FOR 6 MONTH ROYAL CONCORD SCHOOL OF NURSING, BANGALORE KARNATAKA STATE DIPLOMA IN NURSING EXAMINATION BOARD 66.7% Cont
DIPLOMA IN NURSING SECONDYEAR AUGUST 2007 ROYAL CONCORD SCHOOL OF NURSING, BANGALORE KARNATAKA STATE DIPLOMA IN NURSING EXAMINATION BOARD 64.2%
YEAR OF PASSING INSTITUTION BOARD PERCENTAGE % DIPLOMA IN NURSING FIRST YEAR AUGUST 2006 ROYAL CONCORD SCHOOL OF NURSING, BANGALORE KARNATAKA STATE DIPLOMA IN NURSING EXAMINATION BOARD 62.4%
DIPLOMA IN NURSING THIRD YEAR AUGUST 2008 ROYAL CONCORD SCHOOL OF NURSING, BANGALORE KARNATAKA STATE DIPLOMA IN NURSING EXAMINATION BOARD 59.4%