Subin Shaji

Responsibilities
•Collaborated with interdisciplinary teams and vendors to complete objectives and deliverables, ensuring alignment with organizational goals.
•Conducted risk assessments and implemented mitigation strategies to address potential project challenges and minimize disruptions.
•Effectively communicated project progress and insights to stakeholders and senior leadership, fostering transparency and informed decision-making.
•Assessed IT and Telecommunication requirements, ensuring service-level compliance.
•Coordinated with vendors to support IT/VoIP infrastructure and services.
•Implemented security protocols, ensuring compliance with regulatory standards and company policies.
•Implemented of Business Continuity Management (BCM) strategies to ensure minimal service disruption, enhancing operational resilience across critical IT and telephony systems.
•Familiarity with project management tools including Microsoft Project and JIRA.
•Management of Avaya Aura and Cisco Systems.

Responsibilities
• Spearheaded the migration initiative, seamlessly transitioning CS1000K infrastructure to the Avaya Aura platform, overseeing team and ensuring operational continuity within schedules timelines.
• Proficient in Avaya Aura Systems, encompassing Avaya Communication Manager, Session Manager, System Manager, Application Enablement Services (AES), Avaya Aura Contact Center(AACC), Avaya Aura Messaging and Proactive Outreach Manager(POM).
• Orchestrated the comprehensive upgrade of Cisco phone systems, executing the deployment, installation and configuration of cutting-edge models to enhance functionalities, communication infrastructure and user experience.
• Extensive experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection and familiarity in Cisco Unified Contact Center Express(UCCX) and Cisco Unified Border Element (CUBE).
• Hands-on expertise in configuring and troubleshooting of IP telephony systems including voice gateways, media resources, dial plans, call routing and endpoints in complex VoIP environments.
• Skilled in implementing advanced telephony features, such as call recording, conferencing and interactive voice response (IVR) systems.
• Familiarity with session border controllers (SBCs) and SIP trunking technologies, including configuration and troubleshooting.
• Strong understanding of contact center technologies, including IVR systems, ACD routing, workforce management, and quality management solutions.
•Oversaw service requests and preventive maintenance, ensuring uninterrupted system operations and optimal system performance.
• Avaya Aura Messaging Configuration and client installation.
• Knowledgeable in network infrastructure technologies, such as LAN/WAN, routers, switches, and firewalls.
• Familiarity with VMware platform.

Responsibilities
•Designed and implemented communication system architecture based on user requirements.
•Conducted on-site assessments to evaluate the viability of telecommunication service provisioning and equipment deployment.
•Managed the configuration and termination of analog and digital telephone lines, as well as the setup of IP endpoints.
•Collaborated with Corporate Networks to provide effective user network connectivity solutions.
•Collaborated closely with the Wireless Communications Team to expand wireless network coverage to remote KOC sites.
•Played a key role in improving communication infrastructure as a member of the Fiber Optic Team.

Responsibilities
•Maintain/ Manage IT Infrastructure of the company.
•Prepare Network topology and connectivity diagrams.
•Maintain and update network device inventory and technical documentation.
•Excel in the configuration, installation and troubleshooting of network switches and IP Telephones for optimized network functionality.
•Demonstrate proficiency in troubleshooting and repairing various computing devices including laptops and desktops.
•Possess experience in setting up Surveillance and CCTV cameras to elevate security systems.
•Administration and maintenance of LAN/WAN connectivity.
•Assist on-site engineers to attend network issues promptly and resolve it timely.
•Provide support for preventive maintenance activities.
•Cable management in the LAN DP Rooms as per standards.