سوبروتو Bagchi

• Assigned Sr. project manager role to plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Drove impressive improvements across the business as a result of IT implementations. Equipped Cerner with solutions that accelerated the bidding process on Healthcare projects by 45%, increased the total productivity by 50%, increased cash collections by 35% and saved $1.2M annually.
• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.

Major Accomplishments
• Completed projects up to two months ahead of schedule, as much as $1.2M under budget and to universal client acclaim.
• Delivered industry-leading software that saved clients millions of dollars, shortened processes from weeks to minutes, captured #1 market share and generated up to $21M in annual revenues within year one of launch.
• Improved the consistency, recoverability and accessibility of data.
• Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and delivered by as much as $750K under budget
• Ensured defect-free releases through careful planning, testing and QA efforts.

• Track and monitor progress of project office as well as coordinate delivery dates
• Performs responsibilities like maintaining existing departmental and the policies and procedures of project office
• Generate, update and improve project strategies and methodologies
• Handles tasks like reviewing, maintaining and highlighting the changes in project plan
• Prepares and maintains weekly and monthly project status reports
• Maintains fiscal systems for the purpose of recording, forecasting, monitoring and budgeting project expenditure
• Assist Project Managers and Program Managers in handling daily activities
• Assist PMO Lead in handling program levels issues, change request and risks management
• Ensures that the Project Management Office process and processes are kept up to date
• Build status reports and updates the same to the Management team
• Supervise and maintain master program schedule as well as PMO share point site
• Coordinates with PMO lead in preparing ad hoc presentations and other essential task as required
• Provides support and guidance to Business Analyst and Project Managers with the help of Lead PMO
• Review deliverables at the final stage /phrase of the project

Major Accomplishments

• Created and proposed overhauled budget after identifying major cost-savings and expense reduction opportunities.
• Reduced overtime and unnecessary program expenditures via staff development and performance reviews.
• Implemented new-and streamlined existing-programs; raised awareness of new initiatives. Increased revenue 10%.

• Execute high volume of administrative tasks for Managing Director, Sales Director and 13 + sales representatives.
• Ticketing Sales operations for Qatar Arab Games Organizing Committee 2011
• Initiate, Plan and Build the marketing and promotional activities for the ticket sales
• Build effective sales activities and negotiations with the sponsors, identified resources required, assigned responsibilities and coordinated project staff directly and indirectly to ensure successful completion of the project.
• Revenue forecasts for the event through ticket sales and development of specific plans to ensure revenue growth along with maximum attendance for the event
• Formulation of sales policies and procedures, directed, supervised, supported and coordinated the project staff.
• Setting up of retail outlets and ticket box office for ticket sales
• Defining the venue operations with respect to the ticketing operations in consultation with other functional areas
• On-time delivery of the Ticketing program for Arab Games Organizing Committee 2011
• Plan and Build retail outlets for sales/enquiry, Venue Box offices and development of integrated website for online bookings
• Manage all the Gold sponsors sales while maintaining a good working relationship that drives maximum sales effectiveness and highest standard of customer service to all major constituent groups including Arab Games Family & General Public
• Plan and Build the Seat allocations for all the Constituent groups of AGOC 2011 for all sporting events and ceremonies
• Worked closely with the functional area head, executive board and QOC for the formulation of the various Ticketing policies
• Managed the ticket inventory and venue seating plans including the central management of the seat manifest for all events

 Provide guidance and strategic planning for the dealership with respect to sales goals.
 Achieve sales volume and profitability objectives utilizing all sales channels in a continually changing environment
 Implement and execute all company-wide marketing initiatives so as to maximize their impact and to help meet or exceed sales goals
 Manage, develop, and implement dealership strategies for increasing sales.
 Identify referral source prospects for dealership, create a strategy to develop relationships with prospects, and monitor and maintain positive referral source relationships
 Developed and launched integrated, multi-channel print, catalog, web and direct marketing campaigns that propelled sales.
 Led market launch of 15 plus new products. Identified opportunities, researched new product possibilities, collaborated with trade team and created campaigns.
 Wrote catalogs, course guides and training brochures that enhanced the sales reps’ understanding of complex product features and helped them sell more effectively.
 Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market.
 Ability to communicate professionally and effectively
 In-depth knowledge of open source technologies and event planning
 Enthusiastic, ability to take initiatives with excellent telephone etiquette
 Extensive knowledge of customer service, accounting, human relations and management
 Ability to write business mails in a clear and concise way
 Possess excellent organizational and multi-tasking skills
 Attention to detail and ability to take initiatives
 Good with problem solving and has excellent time management skills
 Possess extensive working knowledge of Microsoft Word, Microsoft Excel and the Internet

 Responsible for overseeing the entire store operations.
 Assisted manager in all areas of resets, remodels, relocations, and new store openings.
 Handled sales tracking and reporting, inventory control, and employee payroll.
 Training and supervised full and part time personnel.
 Worked directly with vendors to confirm and verify shipments.
 Managed all aspects of merchandising, window displays, and stocking.

 Create learning and nurturing environment for all Retail Team Members that promotes sales and service success, and internal career growth.
 Execute and follow-up on all operational policies, procedures and directives.
 Execute and follow-up on Inventory Shrinkage Improvement Program.
 Effectively supervise that sales floor to ensure customer / associate awareness at all times.
 Motivate and develop associates to meet goals / objectives.
 Assist in recruiting, training and developing Sales Associates.

• People: Create learning and nurturing environment for all Retail Team Members that promotes sales and service success, and internal career growth.
• Execute and follow-up on all operational policies, procedures and directives.
• Execute and follow-up on Inventory Shrinkage Improvement Program.
• POS set-up is timely and effective.
• Interpret and execute floor plans and guidelines.
• Communicate staff concerns to management.
• Ensure that store staff is treated professionally, courteously and respectfully.
• Lead by example.
• Clearly delegate activities and follow-up on all direction.
• Motivate and develop associates to meet goals / objectives.
• Effectively supervise that sales floor to ensure customer / associate awareness at all times.
• Ensure customer service in the #1 priority
• Assist in recruiting, training and developing Sales Associates.
• Manage time and prioritize tasks.
• Take initiative and use sound judgment.
• Demonstrate teamwork within the store and company

 Managed a high-volume workload within a deadline-driven environment. Resolved an average of 150 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
 Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
 Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
 Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
 Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.