Technical service Specialist
IBM
Total years of experience :20 years, 2 Months
Presently part of a team providing converged infrastructure solution implementation, on boarding and support for customers, specialized on VMware & CISCO UCS platforms.
Taken care on boarding process for number of UCS Chassis & Blades.
Periodic code upgrade for UCS components ranging from UCS Blades.
Creating Service Profiles. ESXi Update/Upgrade/Migration.
Provisioning and configuring Cisco UCS Blade Servers, SAN Boot configuration.
Joined the conference calls with the Account Managers and VMware & Cisco technical
Engineers for problem identification and provide the necessary technical advice for faster resolution on the issue.
VM Servers build, rebuild and retire (Deploying the New VM from the Template and Cloning an Existing VM) as per the client request.
Creating and managing resource pools and adding the VM’s into resource pools.
Implementation of SRM on vSphere across multiple sites to provide Disaster recovery solution
for VMware vSphere Environment, vSphere Linked Mode and replicated storage, Configuring Sites Roles and Privileges, Alarms for monitoring the Site Status. Failback Testing from Protected Site to Recovery Site in SRM and Shared Recovery Site across multiple Protected Sites.
Familiar with installing and configuring VMware ESXi and vSphere and handling all VMware issues.
Rack setup and Configuring Blade servers.
Experience and Familiar with Virtualization technologies like installing, configuring, administering VMware ESX/ESXi. Created and managed VMs (virtual server) and involved in the maintenance of the virtual server.
Experience with VMware SRM 5.0.
Implemented vSphere for Proof of Concept & Supporting vCenter environment.
Expertise in implementation and supporting VMware vSphere ESXi 4.1/4.0/5.0/5.5 environment.
Sound knowledge on ESX Architecture, guest OS installation, setting up of VM priorities, Cloning and Snapshots.
Experience with large number of P2V and V2V migrations using VMware.
Good understanding on storage types including iSCSI, NAS and SAN, VM creation capable file systems including VMFS and NFS, NetApp SAN technologies such as LUN creation, LUN masking, zoning, LUN addressing and, storage management for SAN using SCSI devices.
P2V and V2V conversions by using VMware Converter both File and Block Level.
Extensive background in working with the VMware vMotion technology.
Validating C Series and B Series Servers configuration.
SAP HANA Deployment which includes installation / upgradation.
Validating the Customer environment which includes Server, OS and Network.
Bug scrubbing includes analysis of Bugs and give comments.
Recommending Code upgrade for UCS Managed Servers.
Training the Fresher’s by giving Overview of UCS infrastructure.
Actively participating in Troubleshooting calls.
Managing the gamut of operations for providing support to 15 + Cloud Data Centers(Cisco UCS) in Dallas, Pittsburgh, Texas, Telford (UK), Newport (UK), St. Louis well as Kuala Lumpur encompassing approximately 10000 VMs hosted for Multi-Tenant clients.
Installing and configuring ESXi servers.
Upgrading ESXi.
Participated in Firmware upgrades on CISCO UCS.
Provisioning additional CPUs for servers as well as additional disk volume.
Troubleshooting Snapshot issues.
Handling projects like Eagan and Zale’s Migration from Legacy v2v to Cloud.
Analyzing the VMware logs for the cause of the issue for RCA purpose.
Building Cloud Templates for Cloud provisioning to multiple clients as per their requirement.
Restoring and Rebuilding of Server in case of emergency requirements.
Day to day activities on ticketing and Change management software like REMEDY.
Decommissioning of server upon request and recreate the same when needed within 14days.
Managing NetApp and EMC storage devices.
Monitors usage and availability of storage resources.
Troubleshoot storage related issues and takes appropriate actions
Generates reports and analysis on storage usage.
CIFS, NFS File system Management
Storage provisioning over iSCSI, RDM LUNS to the servers
Physical Storage Management: Assigning disk ownership, aggregate, Flexible Volume, RAID-DP
Snapshot, Snapmirror, Vol Copy, ndmp copy, Deduplication.
Coordinating with the vendor during VNX upgrades.
Supporting NetApp storage infrastructure for global customers.
Part of Level 2 support providing support to multiple customers as shared delivery.
Coordinating with Delivery Leads and Customers.
Roles include Pre sales of VMware Products for Chennai Region.
Have experience in handling international customers for VMware Products (Italy).
Installing and configuring ESXi servers.
Specialist in deploying VDI (Virtual Desktop Infrastructure).
Have hands on experience in VMView 4.6 deployments.
Implement the VMware projects and document the same.
Troubleshoot the VMware calls through remotely and visited the Clients place if necessary.
Hands on experience and a high level of proficiency with VM Ware related technologies.
Lead the team of 4 engineers in Chennai region.
Provide training for the new joiner if needed.
Serving as the Technical Engineer for both VMWare and Windows server team.
Installing and configuring ESX servers.
Installing, configuring and managing virtual infrastructure and virtual center.
Creating and managing resource pools and adding the VM’s into resource pools.
Installation, configuration, troubleshooting and management of vSphere 4, VMWare View and
other related technologies.
Supporting NetApp storage infrastructure for VMWare and windows environment.
Coordinating with Vendors and Customers.
VMWare virtual Server creation, allocation & server configuration.
Maintaining and updating documents & Assets Management.
Troubleshoot and Provide good support for the customers according Real Networks product.
Understanding the Business Requirements and completing the task within SLA.
Helped the new jonnies to understand the process and educate them on achieve to get good CSAT scores.
Design, implementing and Managing LAN.
Provided technical telephone support to correct software and hardware problems.
Assist the LAN network design and operations teams on complex troubleshooting exercises.
Work with multiple teams throughout IT on remediation activities.
Studied General Science includes Maths.