sudhakar voleti

2011 - Present: Asst.Manager (Service & Maintenance) reporting to Business Head, M/s Al Naba Equipment & Supplies LLC Sales & Services of Industrial Kitchen, Laundry and cold room equipments and spare parts in sultanate of Oman

Brands Handled: Angelo po (Italy), Imesa (Italy), Empero (Turkey), Kroumluks (Turkey), Fagor (Spain), Cambro (USA), Jahan Gas (Iran), Coimbatore Kitchens, Neo concept, Veelan Engg ( India) etc.

Responsibilities include
A) Direct control all field, work shop technical service staff and organizing the day to day smooth process of works
B) Cost effective, turnaround time service for kitchen equipments installation and maintenance and service
C) Planning and implementation of various kitchen/laundry/cold room projects
D) Costing and maintenance of Annual maintenance contract for various kitchen, laundry cold room units
E) Coordinating with principals /suppliers / Manufacturers / sub contractors for day to day operations
F) Maintaining the spare parts inventory for various kitchen / laundry / cold room projects
G) Conducting technical training to all technicians and resolving various technical issue
H) Preparation of govt./ Private project tenders with cost effective pricing
I) Inter department coordination and daily report updating
J) Upcountry branches UAE, Qatar, Saudi Arabia, Kuwait on various service and parts issues

2009 - 2011: Service Head reporting to General Manager, M/s Almoayyed Integrated Enterprise Sales & Services of Consumer Electronics/Home Appliances in sultanate of Oman

Brands Handled: Daewoo (Korea) & Sansui (China) Electronics & Appliances, Indesit (Italy & EU region) Appliances, Zamil Air Conditioners (Saudi Arabia) etc.

Responsibilities include
a) Management of Capital City and up country direct / contract operations including, team /staff management, Service delivery to agreed SLAs, Operational budget responsibility, business continuity.
b) Planning and implementation of Product Installations / commissioning and providing warranty service support
c) Appointing service contractors / service technicians for various electronic equipments and appliances installations and service and minimizing cost of repair and providing appropriate service
d) Communicating to various suppliers for product failure / returns / quality aspects
e) Service center support for required tools and software and hardware implementation
f) Conducting technical training for various technical level staff for product up gradation
g) Supporting branch services / contractors in various technical aspects / parts co-ordination

2006 - 2009: Head Of AMC Services reporting to Dy.General Manager, M/s General Electric & Trading Co. LLC Sales & Services of Consumer Electronics/Home Appliances, Industrial Kitchen & Laundry Equipments in sultanate of Oman

Brands Handled: Sanyo, Hitachi, York, Mitsubishi, Electrolux, Zanussi, Kelon, Gree, Videocon, Goldengas, Francia, Yamaha, Buxtron, Aquacool, Golden Star, Safari, Frizcool and Sure etc.

Responsibilities include
a) Management of City direct operations including, team /staff management, Service delivery to agreed SLAs, Operational budget responsibility, business continuity.
b) Complaints handing professionally various field & workshop technical related issues
c) Strong customer commitments and handing VIP customers and maintaining customer history
d) Service center support for required tools and software and hardware implementation
e) Conducting technical training for various technical level staff for product up gradation
f) Monitoring returns of warranty goods due to quality failure issue and acting accordingly
g) Supporting branch services / contractors in various technical aspects / parts co-ordination

2000 - 2005:
Service Head / Sales Engineer reporting to General Manager, M/s Al-Raid Business Corporation Sales & Services of Consumer Electronics/Home Appliances, Industrial Kitchen & Laundry Equipments in Sultanate of Oman.

Brands Handled: Complete Range of Bosch, Venus, Amana, Elba, Ilve, Italgas, Lagermania and Nippon Home Appliances and Silko, Alpeninox, Comenda, Grandimpianti, Lainox, DCS etc.

Responsibilities include:
a) Sales and service of Electronic / Appliances and Commercial kitchen & laundry equipments
b) Sourcing of various kitchen equipment suppliers and importing the goods / spare parts
c) Preparation of quotations / tenders / technical bids and submitting to various projects
d) Establishing liaisons with various Ministries of the Government, contractors, consultants, private sector organizations for quotations on product sales/service/spare parts
e) Managing and leading technical workforce to maximize the efficient and cost-effective use of technical payroll to achieve high levels of customer satisfaction and revenue growth
f) Handling of all customer inquiries & complaints professionally
g) Handling of all sales/service work/repair and documentation in electronic & manual records.

1997 - 1999: Officer - Customer-Services reporting to Service Chief, M/s LG Electronics India Private Limited, Hyderabad, India (Sales & Service of Electronic Equipment & Home Appliances)

Responsibilities included
a) Franchises and dealer management
b) People management in four franchises
c) On-site training and troubleshooting
d) Assisting engineering departments with technical feedback for product quality and success of sales
e) Planning and implementation of special service campaigns, exhibitions, seminars, annual service contracts schemes
f) Providing support to sales and marketing at trade shows
g) Customer tracking and competitor survey
h) Being responsible for establishing entire franchises networks (i.e., establishing service centers, technician training, stock points and dealer services)

1993 - 1997: Senior Service Technician, M/s BPL Engineering Limited, (BPL-Sanyo),
Hyderabad, India (Sales and Services of Consumer Electronics and Home Appliances)

Responsibilities included
a) Receiving inquires on technical issues from customers, dealers and providing appropriate services
b) Installation, demonstration, maintenance and repair of complete range of consumer electronics equipment and home appliances
c) Handling of all assigned territory and user complaints
d) Maintaining technical documentation and periodic management updates
e) Participation on seminars, exhibitions, special sales promotions and f) Keeping track of annual service contracts.

Products Handled
Complete range of Industrial Kitchen equipments, Laundry machines, Cold rooms, Air Conditioners, Colour televisions, Digital video disc, Digital Audio & compact disc, video cassette player/recorder, refrigerators, freezers, washing machines, dryers, dish washers, microwave ovens, cookers, hob, hood, ovens, monitors, vacuum cleaners, telephones, communication equipment, small appliances etc

Projects Handled
• Supply, installation and Maintenance of Industrial Kitchen equipments (Empero - Turkey) at MOH - Yenqul.

• Supply, installation and Maintenance of Industrial Kitchen equipments (Angelo Po - Italy) at Wacasco Catering site Nimr - Oman.

• Supply, installation and Maintenance of Industrial Laundry equipments (Kroumluks - Turkey) at CCC Harweel and Nimr sites.

• Supply, installation and Maintenance of Cold room freezer and chiller units (Bitzer - Germany) at Sukhran Hyper markets - Muscat, Oman.

• Supply, installation and Maintenance of Industrial Kitchen equipments (Empero - Turkey) at Strabag Oman LLC - Muscat, Oman.

• Supply, installation and Maintenance of Industrial Laundry equipments (Kroumluks - Turkey) at Commercial Catering sites - Amal - Oman.

• Supply, installation and Maintenance of Electrolux Kitchen equipments at Wave - Muscat project, Oman.

• Supplied, installed, serviced and maintained "Bosch & Venus Home Appliances" & "Industrial Kitchen and Laundry equipments" at Ministry of Health, Oman Air, Al bustan palace hotel, Hatat house hotel apartments, Jabel Al Akhdhar Hotel, Al Bahja Hotel, Bait Al Qurm Villa, Civil Aviation Club, Horizon health Club etc in Oman (Middle East)

• Displayed and demonstrated complete range of "BSH Bosch Home Appliances" in Muscat festival at sultanate of Oman (Middle East)

• Successfully developed and operated "LG Electronics Franchises Service Centers" at Vijayawada, Vishakhapatnam, tirupathi and rajamundry (all in India)

• Displayed and demonstrated all range Of "LG Electronics" products at "Coramandal Fertilizers" and "Sri Sitarama Kalyana Mandapam" at Vishakhapatnam (India)

• Successfully installed maintained and serviced "BPL-SANYO Products" color televisions, videocassette recorders, audio systems, telephones, washing machines and vacuum cleaners. etc. at "Hotel viceroy" (5 star), Hyderabad, "Hotel Sara international" (3 star), Hyderabad and "Hotel quality inn" (5 star), Vijayawada (all in India)

• Handled display, demonstration of complete range of "LG Electronics" products at "Hotel Grand Kakatiya" (5 Star), Hyderabad, and at "Hotel Taj Malabar" (5 Star), Cochin (all in India)

• Displayed and demonstrated complete range of "LG Electronics" products in "Holiday Inn Hotel", Hyderabad, and (India) . Received best stall award in 1997 & 1998.

• Conducted and participated in "MSR Mega Electronic Exhibition" at Vijayawada (India)