Customer Service Team Leader
Cleartax
Total years of experience :2 years, 5 Months
With more than 11+ years of experience strongly believe empowering a team is the key to its success. Teach, Coach & Tell - when you become a master at it, your team is set up for success. A strategist & solution provider with recognized proficiency in spearheading business to successfully accomplish corporate plans and goals.
Have worked in different domains, namely BFSI, SAAS, Fintech industry. Currently working as Enterprise Lead. Taking ownership of Customer Success, Customer Retention, and renewal.Creating a process for Churn Prediction & Control. Managing a portfolio of High-Value Enterprise Accounts. Develop a Customer First Approach in the team to understand customer pain points.
Collaborate With Cross-functional Teams such as the Product Management and Tech team to deliver standard or custom-made solutions for client requirements.
Develop a depth understanding of the product to solve everyday queries of your team and train them to be better equipped to solve client issues.
Activities and societies: Acted as BBA President 2009-10