Operations Supervisor
GHARIB SHIPPING SERVICES LLC
Total years of experience :6 years, 5 Months
Negotiating with Carriers & agents for Competitive rates & services
Knowledge on Export & Import procedures
Knowledge on customs documentation & procedures
Co-ordination with the customers for smooth operations
Reporting Productivity of the department to the management on weekly basis
Preparation of documents for air shipments ( both import & export)
Core Competencies & Skills
Education
Area of Expertise
Accomplishments
Maintaining of Job files for shipments executed
Co-ordinate with Sales, Finance & other third parties to meet operational requirements
Resolve issues regarding cargo delay, hold or damage.
Develop and maintain a healthy relationship with internal and external customers.
Maintain a positive working relationship at all levels.
Complex logistical movements
Logistics planning
Process improvement
Pipeline management
Managing budgets
Agency relations
Delivery management
Profit & Loss monitoring
Distribution
Customer service
Commercial negotiation
Team Management
2014MBA: Shipping & Logistics
Indian Institute of Logistics - Chennai
2012Bachelor of Business Administration: Management
Womens Christian College - Chennai
Logistics control
Cost reviews
Supply chain
Air freight
Sea freight
Customer focused
Operational excellence
Distribution
Loss management
Stock management
Contract logistics
Personal Information
References
Played an integral role in creating Operational procedures for the new company.
Trained new staff to suit the company requirement & enhanced profitability .
Identified and corrected operational bottlenecks which has enhanced customer base and a goodwill for the
company in Vehicle export & import.
Improved on-time delivery by instituting a delivery schedule, increased customer satisfaction by reducing
operational delays & researching the requirements of customs in various countries .
Ensured cost efficiency which has resulted in return on capital employed by the Management.
Provided leadership and direction in ensuring the smooth functioning of overall logistics operations of the
company by applying knowledge and experience in logistics management.
Managed shipping, receiving, consolidations, scheduling, material handling, and inventory control to
insure efficient and organized movement of inbound and outbound merchandise.
Supervised customer service issues to make certain that all situations were settled in a viable manner to
satisfy the customer, while limiting company's liability
Monitor department's performance, prepare reports for senior management, and plan for changes to
schedules and policies
Negotiate with carriers, warehouse operators and insurance company representatives for services and
preferential rate
Negotiating with Carriers & agents for Competitive rates & services
Knowledge on Export & Import procedures
Knowledge on customs documentation & procedures
Co-ordination with the customers for smooth operations
Reporting Productivity of the department to the management on weekly basis
Preparation of documents for air shipments ( both import & export)
STUDY OF LOGISTICS AND SHIPPING