Admin Assistant
Altech Digi Prints LLC
Total years of experience :6 years, 0 Months
Supervise customer service managerial staff.
* Addressed guest requests or complaints, and escalated major complaints to manager.
* Handle major incidents that cannot be resolved by agents.
* Ask customers to provide feedback on agents and customer service experience.
* Keep abreast of new company products and services.
* Oversee product exchanges and returns.
* Analyze data and statistics.
* Isolate and identify areas of improvement.
* Work with management on customer service initiatives.
* Utilize social media to respond to customer complaints and praise.
* Present menus, create personal dining experience, answer questions, and offer
information on menu items, beverages, and specials.
* Accept and organize reservations, and prioritize reservations to accommodate customers.
* Walk through dining room during service to ensure guest satisfaction and advise servers
and bussing staff of specific service needs.
* Supervised and coordinated dining room activities and directed staff to provide fast and
courteous customer service.
* Scheduled dining room reservations, arranged parties, special events, or special services
for diners; received and recorded dining reservations.
* Communicated with kitchen staff, management, serving staff, and customers to ensure
* Inspected dining room for cleanliness, proper supply levels, and required staffing.
courses: NSBM) (2012) 2 * Qualified on G.C.E A/L (General Certificate of Education in Advance Level) with all 4 passes in Kandy Girls’ High School (KGHS) (2011) * Qualified on G.C.E O/L (General Certificate of Education in Ordinary Level) with all 9 passes in Good Shepherd Convent Kandy (GSCK) (2008)
courses: NSBM) (2012) 2 * Qualified on G.C.E A/L (General Certificate of Education in Advance Level) with all 4 passes in Kandy Girls’ High School (KGHS) (2011) * Qualified on G.C.E O/L (General Certificate of Education in Ordinary Level) with all 9 passes in Good Shepherd Convent Kandy (GSCK) (2008)
courses: NSBM) (2012) 2 * Qualified on G.C.E A/L (General Certificate of Education in Advance Level) with all 4 passes in Kandy Girls’ High School (KGHS) (2011) * Qualified on G.C.E O/L (General Certificate of Education in Ordinary Level) with all 9 passes in Good Shepherd Convent Kandy (GSCK) (2008)