Executive Housekeeper
Manohara Hotel Yogjakarta
Total des années d'expérience :18 years, 8 Mois
Preopening team :
Meet with project regularly for discuss hotel progress and check all project building especially for room and Housekeeping equipment which need to be installed.
Make interview and select employee housekeeping team for support preopening team which selected by Human resources
Determine supplier or vendor for support housekeeping needed and make contract agreement.
Training all housekeeping staff which related Standard Operational Procedure, Policy Hotel and Room Grid.
Meeting with other Department for discuss Hotel procedure and Policy and Hotel System operation.
Budgeting meeting for Housekeeping Operation.
Make plan for cleaning project for public area and room, back offices, locker, parking etc.
Set up room for hotel standard according type and room grid which related with room cost, aminities, guest supplies etc.
Inspected room, Meeting room, Ballroom, Offices, Restaurant, Locker, For cleanliness, equipment, aminities, etc and defect for make sure before opening
Ensures that all guest rooms, function rooms, public areas, hotel offices, back-of-the-house areas and their surroundings conform to the Hotel standards of cleanliness and orderliness.
• Determines the need for general cleaning, repairs and rehabilitation. Schedules such activities in coordination with Engineering Department and the Front Office.
• Ensures the proper scheduling of personnel in order to meet all daily cleaning and service requirements, with special attention given to peak and slack hotel seasons.
• Maintains close control on the overtime and payroll of the department, ensuring that all functions performed are within Labor Union and Labor Law stipulations.
• Trains personnel according to established, procedures, conducts training to discuss problems, future plans, dissemination of instructions, job assignments, etc.
• Briefs Housekeeping supervisors on daily or monthly functions, VIP arrivals and other events which may necessitate additional or special preparations.
• Inspects rooms and premises regularly. Ensures that furnishings, facilities and equipment are cleaned, repaired, maintained and replaced it.
• Coordinates with Front Office regarding room transfers, guest charges and other issues, problems or requirements regarding guest accommodations and billing.
• Coordinates closely with the Laundry Department to ensure the availability of linen and uniforms required.
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Preopening team :
Meet with project regularly for discuss hotel progress and check all project building especially for room and Housekeeping equipment which need to be installed.
Make interview and select employee housekeeping team for support preopening team which selected by Human resources
Determine supplier or vendor for support housekeeping needed and make contract agreement.
Training all housekeeping staff which related Standard Operational Procedure, Policy Hotel and Room Grid.
Meeting with other Department for discuss Hotel procedure and Policy and Hotel System operation.
Budgeting meeting for Housekeeping Operation.
Make plan for cleaning project for public area and room, back offices, locker, parking etc.
Set up room for hotel standard according type and room grid which related with room cost, aminities, guest supplies etc.
Inspected room, Meeting room, Ballroom, Offices, Restaurant, Locker, For cleanliness, equipment, aminities, etc and defect for make sure before opening
Ensures that all guest rooms, function rooms, public areas, hotel offices, back-of-the-house areas and their surroundings conform to the Hotel standards of cleanliness and orderliness.
• Determines the need for general cleaning, repairs and rehabilitation. Schedules such activities in coordination with Engineering Department and the Front Office.
• Ensures the proper scheduling of personnel in order to meet all daily cleaning and service requirements, with special attention given to peak and slack hotel seasons.
• Maintains close control on the overtime and payroll of the department, ensuring that all functions performed are within Labor Union and Labor Law stipulations.
• Trains personnel according to established, procedures, conducts training to discuss problems, future plans, dissemination of instructions, job assignments, etc.
• Briefs Housekeeping supervisors on daily or monthly functions, VIP arrivals and other events which may necessitate additional or special preparations.
• Inspects rooms and premises regularly. Ensures that furnishings, facilities and equipment are cleaned, repaired, maintained and replaced it.
• Coordinates with Front Office regarding room transfers, guest charges and other issues, problems or requirements regarding guest accommodations and billing.
• Coordinates closely with the Laundry Department to ensure the availability of linen and uniforms required.
• Hotel Gran Senyiur Balikpapan as Executive Housekeeper (March 2012- January2013)
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
• Reads and updates the Communications Log Books.
• Ensures the use new technology and equipment is explored and implemented wherever appropriate.
• Ensures Housekeeping service standards are in accordance with the Operations Manual.
• Ensures all Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
• Ensures Housekeeping employees also provide excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Personally and frequently verifies that guests are receiving the best possible in-room service.
• Endorses all purchase requests and invoices for Housekeeping related expenses.
• Maximizes employee productivity through the use of multi-skilling, multitasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Ensures the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered
• Finna Golf and Country Club Resort in Pasuruan as Executive Housekeeper (Nov 2010 - February 2012)
• Maximizes employee productivity through the use of multi skilling, multitasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Ensures Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Assists in monthly forecasting, as appropriate.
• Assists in the preparation of the Annual Business Plan for Rooms.
• Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.
• Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.
• Be responsible for hotel flower arrangements.
• Communicates with and supervise the hotel's contracted pest-control and other contracted companies to ensure that effective work plan are instituted and maintained.
• Oversees the cleanliness of guest rooms and public areas.
• Oversees the cleanliness of public and back-of-the house areas.
• Works with vendors to provide uniforms for all hotel employees.
• Ensures the proper handling and control of lost and found
• Sanghyang Indah Resort and Spa in Banten as Executive Housekeeper ( May 2010-October 2010)
Oversee the daily operation of the housekeeping function including guest area cleaning; sanitation; special housekeeping projects and maintenance needs.
• Oversee the daily activities and monitor the performance of the housekeeping team.
• Prepare and administer the housekeeping departmental budget.
• Manage the maintenance work order management system to include planned maintenance and rapid response work orders as it pertains to cleanliness issues. Document and assign work orders daily.
• Ensure that all furnishings are well maintained in all guestrooms and support areas. Coordinate and facilitate any maintenance deficiencies for repair.
• Direct ongoing projects such as mattress rotation; deep cleans; etc.
• Conduct frequent room inspections to ensure established cleaning standards are upheld.
• Monitor all chemical usage for compliance with Hotel Standard
• Ensure department compliance with all health and safety regulations.
• Ensure accurate key control.
• Assume department leadership role in the absence of Room Division..
• Perform other duties as assigned.
• Club Bali Resort and Spa in Puncak ( West Java) as Executive Housekeeper (November 2008- April 2010)
- To manage daily activity of housekeeping department which include cleaning of room, public area, offices, spa, fitness, kid garden and around the hotel.
- Plan, organize and direct team to ensure guest obtain the satisfaction level.
- Maintenance the housekeeping budget and expenses for chemical and guest amenities.
- To meet regularly with head of operational division for purpose of reviewing policies maintenance procedure.
- To control and watch all worker which related with their performance, the management role ability to task the daily job.
- To responsible for achievement of cleanliness and standard operational
procedure.
- To make good relation with other department.
- To ask the problem and compliant and try to figure out the solution.
- Constantly creating up dated schedule to ensure staff always notified of upcoming events and always well prepared for each events.
- Staff briefing and meeting so that can know and understood
their operational problem
• Komatsu Indonesia as Supervisor Housekeeping ( August 2007 - October 2008)
• Mandarin Oriental Hotel as Housekeeping Crew and Order Taker (November 2003 - December 2005)
• Sari Pan Pacific Hotel as Room Attendant ( May - October)
Senior High School ; 1990 - 1993
