CFRP® CCRP® CIM®, CRBP® | AML| Compliance | Risk Management |Retail And Investment Management
Non-Governmental Organizations (NGOs), AMMAN – JORDAN
Total years of experience :19 years, 0 Months
Certified Financial Consultant, Delivering lectures / Coaching on Risk & Compliance Management including business ethics, AML, economic empowerment, entrepreneurship and business startups for several NGOs that include Injaz—a non-profit organization established with the mission of inspiring youth to become productive members of the society—and the UNRWA University.
Training and Lectures:
• Develop Risk Policies and Standards for Risk Management.
• Perform Risk Identification and Assessment in Business Units.
• Implement Strategic Plans to Prevent, Eliminate and Mitigate Risks.
• Track and Monitor Risk Issues for Business Units.
Directing all operational aspects including risk and compliance, , customer service, human resources, administration and sales in accordance with the bank’s objectives. Maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of Bank Audi customers.
Achievements:
• Awarded the Golden Certificate for Outstanding Achievement during 2013.
• Led the branch to become the top selling branch for retail products.
• Achieved over JD 2.9 million in home loans.
• Executed the KIA CAR loan promotion with Bank Audi Mecca Mall branch, and recorded a total sales of 45 cars in one month with a value of JD 380K.
• Recorded personal loans disbursement of JD 1, 750 million.
• Increased branch’s deposits by 400%.
• Increased branch’s customers by 100%
Branch Operations
• Leading and directing branch operations—Creating, driving, monitoring and reporting progress on branch objectives, standards and goals; developing and implementing process and performance improvement solutions when gaps are identified.
• Managing the branch operations activities and ensuring proper acknowledgement and access of all branch staff to all operations procedures (KYC, FATCA, etc.)—Resolving all branch-pending issues related to daily operations.
• Promoting a positive image of the bank—developing and maintaining effective business relationships with customers, employees and retail partners; serving as a liaison between the branch and corporate departments.
AML/CFT Compliance
• Working closely with the AML and Legal Compliance Department to maintain the control framework, identify and reduce operational risk and ensure conformity with the Bank’s standards and procedures, including the management of the operations unit staff and the maintenance of the branch internal working environment.
• Completing thematic and "deep dive" reviews as identified by the AML and Legal Compliance and Branch Development and Support, and agreed with branch operations management, specifically with respect to adherence to KYC procedures, AML/Sanctions Compliance and control of reports regarding operational transactions.
• Raising branch awareness, understanding and adoption of methods for fighting Money Laundering and Combatting Terrorism Financing (AML/CFT).
• Conducting AML/CFT/sanctions compliance trainings in coordination with Group Compliance, as part of a comprehensive Compliance training program.
Retail Banking Management
• Inspiring, orchestrating and pioneering superior retailing excellence to deliver a memorable client experience—Authorizing transactions, checking for fraud, enforcing adherence to set standards of the bank and ensuring internal and external regulatory compliance, including interaction with internal and statutory auditors.
• Implementing policies that build trust between the bank and its customers—Providing loan counseling to clients, reviewing overdrafts for branch, and maintaining all quality and procedural standards within the branch.
• Analyzing branch management information and reports—Preparing month-end reports for the General Manager, and helping identify and resolve any problems and complaints, playing a key role during several banking conversions and operational help.
• Managing the sales of bank products, new business, operations, customer service, and teller activities, and working with regulatory compliance, internal policies and procedures—Identifying business risks, recommending controls, designing and performing audit procedures to test the effectiveness of established controls.
Career Progression:
• Branches Sales and Services Manager : 09/2005 to 03/2007
• Head of Customers Relationship Officer: 02/2002 to 10/2005
• Head of Customer Account Department: 02/2000 to 01/2002
• Head of Accounting Department: 10/1995 to 01/2000
• Bank Clerk: 09/1990 to 09/1995
UNIVERSITY OF JORDAN, Amman - JORDAN, 1990 BA, Business Administration and Economics (very Good)
Tawjihi exam top student year 1986 (First in the kindom)
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