Senior international Bureau manager
British Broadcasting Corporation
Total years of experience :22 years, 0 Months
Leading business reengineering operation for BBC Amman Bureau
• Plan administration, logistic and event unit strategy in line with general NRC MERO strategy
• Line management of Logistic including; fleet, warehouse(Stock), procurement with all thresholds, assets and inventory tracking ", Event and administration staff
• Ensure compliance with and adherence to NRC policies, guidelines and handbooks.
• maintain administrative & Logistic workflow by studying methods, implementing cost reductions, developing reporting procedures
• Oversee the support budget for MERO.
• Create and revise procedures by analyzing operating practices, evaluate personnel requirement and implement changes.
• Maintain rapport with MERO units’ heads, vendors and staff by arranging continuing contact, researching and developing new services and methods, setting priorities, resolving problem situations
* systemize and digitalize work in administratin, event management and logistic responsibilities
• Responsible for general office management
• Responsible for technical capacity building and well-functioning team of Administration unit.
• Maintain admin budget control.
• Ensure development and implementation of administrative systems and procedures
• Coordinate with relevant visitors, partners, suppliers, authorities, lawyers etc.
• Provide anti-corruption, transparency and cost efficiency focus in all processes (e.g. in procurement, vehicle management, asset management).
• Oversee general administration, logistic, reception and event services
• Supervise and manage the performance and development of administration staff in the department in line with the Organization’s goals, objectives, policies and regulations.
• Ensure building well-functioning team.
• Development of annual work plans and the annual budget plans and implementation with finance unit.
• Ensure that all Administration & Logistics rules, regulations, routines, procedures, SOPs are accessible to and known by all staff.
• Provide Administration induction to all new international staff.
• Provide administration and logistic support to the offices in the region when it is required
• Sharing practices among the offices in the region.
• Line management of Logistics, Administration and Service staff.
• Handle or Human resources processing including recruitment, learn and development, performance management and evaluation according to the global standardization for Norwegian Refugees Council and Norway / Oslo Head office .
• Study the workload and analyze the position level and create the organization chart for department
• Study and prepare the workflow distribution and delegation which has to be given to each job level.
• Study the salary skills for the unit in cooperation with NRC scale salary.
• Support HR unit in handling all legal status for personnel affairs and follow the new Labour, social security laws and Jordanian regulation
• Work closely with Finance department in preparing budget forecast and budget analysis for the department to determine the required fund for the department and others.
• Preparing financial expenditure and statement for spending cost and suggest new plan that meets the global and regional strategies
• Ensure compliance with and adherence to NRC policies, guidelines and handbooks.
* handling procurement taks with high voulum threshold as well as assets and inventory registration and tracking in addition to monitor stock management procedure and fleet management.
• Prepare and submit reports and analysis
• Oversee the support budget for MERO.
• Ensure proper filing of all support documents
• Responsible for general office management
• Maintain admin budget control.
• Ensure development and implementation of administrative systems and procedures
• Coordinate events management
• Coordinate with relevant visitor’s partners, suppliers, authorities, lawyers etc.
• Provide anti-corruption, transparency and cost efficiency focus in all processes (e.g. in procurement, vehicle management, asset management).
• Oversee the management of fleet and transportation
• Property lease contract management
• Oversee general administration services including security, telephone services, reception services and staff welfare.
• Ensures the provision of a conducive working environment including good lighting, sufficient office space and accessibility.
• Supervise and manage the performance and development of administration staff in the department in line with the Organization’s goals, objectives, policies and regulations.
• Development of annual work plans and the annual budget plans and implementation with finance unit.
• General office administration management and implementing office policies of the MERO Office in Amman.
• Ensuring NRC office and accommodation protocols are adhered to
• Ensure that administration archives are in use and maintained according to the NRC MERO Office regulations (both hard and soft copies)
• Handle all procurement, fleet, assets and inventory registration, stock tasks
• In consultation with the Regional Director liaison with relevant authorities
• Maintain administration and official correspondence
• Manage international staff and visitor’s visa requirements
• Overall responsibility to maintain the NRC asset register of the NRC regional office in Amman sub offices and guesthouse (managing the fixed asset assistant)
• Maintaining the office equipment and scheduling repairs through logistics department whenever necessary
• Ensure an adequate supply of stationery and equipment in the office (managing reception staff)
• Responsible for the organization of international travel arrangements
• Overall responsibility to ensure NRC visitors and consultants travel, accommodation and administration needs are met
• Provide translation services to NRC senior staff
• Supervision of administration support staff including, reception staff and fixed asset assistant
• Dealing with different stakeholders and suppliers in logistic depart, observe administration budget with finance dept and trying to cut cost to the minimum.
• Handling HR regional office by liaising with Regional HR in MERO Office, monitoring the attendance for regional staff, position needs, writing job descriptions and posted them, summarizing cv and select the short listed, participating in interview selection process in a regional committee, handling some issues related to HR issues and other tasks .
• Raprticipate in Bid and CBA Committee
• General office administration management and implementing office policies of the MERO Office in Amman.
• Ensuring NRC office and accommodation protocols are adhered to
• Ensure that administration archives are in use and maintained according to the NRC MERO Office regulations (both hard and soft copies)
• Handle all procurement, fleet, assets and inventory registration, stock tasks
• In consultation with the Regional Director liaison with relevant authorities
• Maintain administration and official correspondence
• Manage international staff and visitor’s visa requirements
• Overall responsibility to maintain the NRC asset register of the NRC regional office in Amman sub offices and guesthouse (managing the fixed asset assistant)
• Maintaining the office equipment and scheduling repairs through logistics department whenever necessary
• Ensure an adequate supply of stationery and equipment in the office (managing reception staff)
• Responsible for the organization of international travel arrangements
• Overall responsibility to ensure NRC visitors and consultants travel, accommodation and administration needs are met
• Provide translation services to NRC senior staff
• Supervision of administration support staff including, reception staff and fixed asset assistant
• Dealing with different stakeholders and suppliers in logistic depart, observe administration budget with finance dept and trying to cut cost to the minimum.
• Handling HR regional office by liaising with Regional HR in MERO Office, monitoring the attendance for regional staff, position needs, writing job descriptions and posted them, summarizing cv and select the short listed, participating in interview selection process in a regional committee, handling some issues related to HR issues and other tasks .
• Raprticipate in Bid and CBA Committee
conduct training for Youth / part time
• Attending conference calls and meeting with CB Manco Member, HOCB, regional and group related to all implemented new policies and procedures.
• All travel arrangements, visas, ticketing, hotel bookings, transportations ( airport pick up and drop off), meet and assist…etc for the line manager
• Arranging and planning for all Bank’s events professionally and preparing for invitations with cooperation with Head of corporate affairs and all governmental stakeholders.
• Following up with all CB Departments in implementing the CBJ regulation and monitoring their progress and coherence.
• carrying out background research and presenting findings;
• producing documents, briefing papers, reports and presentations;
• liaising with clients, suppliers and other staff;
• deputising for the manager, making decisions and delegating work to others in the manager's absence;
• carrying out specific projects and research;
• responsibility for accounts and budgets;
• Taking on some of the manager's responsibilities and working more closely with senior management and CEO.
• Being involved in decision-making processes.
• Engaging with Group Head of Information Security to implement group direction to all CB Units and Branches.
• Responsible for recruiting and training junior staff and delegate of their less demanding and confidential work to them.
• responsible to make analysis studies to measure work size, number of positions and work planning for new organizational charts for new department.
• Dealing with local HR Dept and Group in all HR issues ( please refer to JD in Bank of Jordan)
• To assist in market developing planning to all products that customer can buy in branch, on-line or over the phone.
•• cooperation with other departments CB such as Credit and Collection, Lending products, Service Quality and Training, Legal and compliance, Operational Risk, Wealth Management, CTB, Branch Distribution, Finance and Operation
• Maintains the work structure by updating job requirements and job descriptions for all positions.
• Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Prepares employees for assignments by establishing and conducting orientation and training programs.
• Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
• Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
• Ensures legal compliance by monitoring and implementing applicable human resource Bank’s requirements; conducting investigations; maintaining records; representing the organization at hearings.
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
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•Building and Documented Business Procedures for job tasks.
•Making study analysis for Business operation.
•Follow up level success achievement in job task.
•Proposed suggestions for improving level operation.
•Preparing weekly reports for task achievement work.
•Documented job description for job tasks.
• Organise and supervise all of the administrative activities that facilitate the smooth running of the department operations:
• Design, coordinate, revise and maintain overall office systems for records and documents related to departmental operations, including computer files and databases and hard-file systems.
• Maintain department confidential nature files, materials and information.
• Arrange appointments, conferences and meetings.
• Maintain appointment calendar for department manager.
• Create and maintain participant database.
• Open mail both electronic and postal and organise them for necessary action.
• Make travel arrangements including flight and hotel bookings for department’s managers and staff.
• Assist with the annual budget process, and print financial statements such as budget reports and balance sheets.
• Perform other tasks related to departmental operations, such as data research, report writing, coordination of special events, assistance in budget preparation, maintaining inventory, and the ordering of supplies and materials.
• Filing, copying, typing, faxing, and other office duties.
• Conducting HR analytical studies including Jordan salary scales on Banking sector in Jordan Markets
• Measuring staff evaluation yearly and suggested Personal improvement plan
• Prepare succession plan methodology and criteria.
• Prepare for all job descriptions and objectives in Banking sectors
• Participate in Hewitt and Hey studies on country level.
• Provide office support services in order to ensure efficiency and effectiveness within the
Owner’s office
Main Activities
• Receive, direct and relay telephone messages and fax messages
• Direct the general public to the appropriate staff member
• Maintain the general filing system and file all correspondence
• Assist in the planning and preparation of meetings, conferences and conference
• telephone calls
• Make preparations for Band Council and committee meetings
• Maintain an adequate inventory of office supplies
• Respond to public inquiries
• Provide word-processing and secretarial support
• Type confidential documents on a wordprocessing system
• 2. Provide support to the Chief of business women’s forum and the Owner of Al Aziziyah private school
Main Activities
• Assist the Chief of business women’s forum and the Owner of Al Aziziyah private school
as requested
• Provide administrative services for the Chief of business women’s forum and the Owner of Al Aziziyah private school
• Perform other related duties as required
• Provide office support services in order to ensure efficiency and effectiveness within the
Owner’s office
Main Activities
• Receive, direct and relay telephone messages and fax messages
• Direct the general public to the appropriate staff member
• Maintain the general filing system and file all correspondence
• Assist in the planning and preparation of meetings, conferences and conference
• telephone calls
• Make preparations for Band Council and committee meetings
• Maintain an adequate inventory of office supplies
• Respond to public inquiries
• Provide word-processing and secretarial support
• Type confidential documents on a wordprocessing system
• 2. Provide support to the Chief of business women’s forum and the Owner of Al Aziziyah private school
Main Activities
• Assist the Chief of business women’s forum and the Owner of Al Aziziyah private school
as requested
• Provide administrative services for the Chief of business women’s forum and the Owner of Al Aziziyah private school
• Perform other related duties as required
Main responsibilities :
• Develop schemes of work and lesson plans in line with curriculum objectives.
• Facilitate learning by establishing a relationship with pupils and by their organisation of learning resources and the classroom learning environment.
• Develop and foster the appropriate skills and social abilities to enable the optimum development of children, according to age, ability and aptitude.
• Assess and record progress and prepare pupils for examinations.
• Link pupils' knowledge to earlier learning and develop ways to encourage it further, and challenge and inspire pupils to help them deepen their knowledge and understanding.
Regular responsibilities :
• Teaching all areas of the primary curriculum;
• taking responsibility for the progress of a class of primary age pupils;
• organizing the classroom and learning resources to create a positive learning environment;
• planning, preparing and presenting lessons that cater for the needs of the whole ability range within their class;
• motivating pupils with enthusiastic, imaginative presentation;
• maintaining discipline;
• preparing and marking to facilitate positive pupil development;
• meeting requirements for the assessment and recording of pupils' development;
• providing feedback to parents on a pupil's progress at parents' evenings and other meetings;
• coordinating activities and resources within a specific area of the curriculum, and supporting colleagues in the delivery of this specialist area;
• working with others to plan and coordinate work;
• staying up to date with changes and developments in the structure of the curriculum;
• taking part in school events and activities which may take place at weekends or in the evening;
• • • working with parents and school governors or School Boards to maximise their involvement in the school and the development of resources for the School
Main responsibilities :
• Helping students / children who are experiencing problems within an educational setting with the aim of enhancing their learning. Challenges may include social or emotional problems or learning difficulties.
• Work is with individual clients or groups; advising teachers, parents, social workers and other professionals.
• Client work involves an assessment of the child using observation, interviews and test materials.
• Offer a wide range of appropriate interventions such as learning programmes and collaborative work with teachers or parents.
• Provide in-service training for teachers and other professionals on issues such as behavior and stress management.
• Research and advising on educational provisions and policies.
Regular responsibilities :
• assessing learning and emotional students’ needs by observing and consulting with multi-agency teams to advise on best approaches and provisions to students’ support learning and development;
• developing and supporting therapeutic and behaviour management programmes;
• designing and developing courses for parents, teachers and others involved with the education of children and young people on topics such as bullying;
• writing reports to make formal recommendations on action to be taken, including formal statements;
• advising, negotiating, persuading and supporting teachers, parents and other education professionals;
• prioritising effectiveness: the context and environment that influences the child’s development is seen as increasingly important;
• liaising with other professionals and facilitating meetings, discussions and courses;
• • conducting active research;
• formulating interventions that focus on applying knowledge, skills and expertise to support local and national initiatives;
• Developing and applying effective interventions to promote psychological wellbeing, social, emotional and behavioural development and to raise educational standards.
• Recruitment Process: Planning, Attracting, Selecting, Appointment Training course from The Arab Academy for Banking and Financial Sciences, Amman- Jordan. July, 2006. • Personal Management and Job Development Training course, from The Academy for Banking and Financial Sciences, Credit by The American Bankers Association ( American Institute of Banking) Washington, D.C – USA. Amman – Jordan. July, 2006 . • Development of Group Work and Team Spirit Training course from The Academy for Banking and Financial Sciences, Credit by The American Bankers Association ( American Institute of Banking) Washington, D.C – USA. Amman – Jordan. July, 2006 . • Modern Techniques of Human Resources Training course from The Academy for Banking and Financial Sciences, Credit by The American Bankers Association ( American Institute of Banking) Washington, D.C – USA. Amman – Jordan. August, 2006. • Curriculum for Qualifying Professional Training Specialist Training Course from The Academy for Banking and Financial Sciences, Credit by The American Bankers Association ( American Institute of Banking) Washington, D.C – U.SA. Amman – Jordan September, 2006
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• Courses in executive primary secretary, executive training and personal administrative assistant in Amman, Jordan. November and December, 2002 •
with an evaluation of excellent, with an average of (3.83) out of ( 4.00 ). I would like to add that I was the first among all the students at the faculty of arts and among my department .
with an average of 88.8 % in the education ministry examinations, and 92% in school examinations.
