Sales support – B2B SMB
Ooredoo
مجموع سنوات الخبرة :12 years, 4 أشهر
• Data &contacts quality (building Ooredoo SMB data).
• Customer Data: Contacts, Industry, Assignments & location.
• New Business.
• Non-TM Leads (digital campaigns).
• SFA Hygiene.
• BI Lists Data Support.
• FIFA projects. (international companies).
• Sales script/content.
• Weekly Report (Hunters).
• Focal point & Task distributor.
• Accomplishing telesales business plans delivery and sales fundamentals results.
• Managing quality execution of Initiatives in indirect sales.
• Planning & executing promotion & New Product Launch under telesales.
• Conducting weekly, monthly and yearly performance review of the LABEEH team (telesales).
• Monitoring closure of telesales leads closely with Ooredoo Partners
• Producing daily, weekly and monthly activity B2B Telesales reports and forecasts
• Analyzing customer behavior and developing new campaigns
• Implemented process improvements and best practices to enhance sales
• Supervise, direct, inspire, train, educate and coach team to achieve quality leads
• Supports management and performs management duties when manager is absent or out of office
• Guide retention team to felicitate promotions and proposals promptly to retain customers
• Assists management with hiring processes and new team member training
• Facilitate direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make sales
• Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
• Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results
• Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; team management; allocating team members on training and development
• Create Data base for all of our targeted segment.
• Monitored incoming calls and customer service inquiries related Ooredoo products
• Generated sales leads that develop into new Ooredoo customers
• Coordinated with marketing department to develop existing campaigns & targets and challenges
• Monitoring closely on data base updation.
• Prepared daily, weekly & monthly reports for the team including all details (team performance, calls quality & total revenue).
• Tracking employee rosters ie attendance & breaks to improve the performance productivity on daily basis.
• Supported Telesales Agents overcome any challenges in work & improvise sales skills to reach expected target.
• Involved in cold calling with the customer to identify opportunities to deliver suitable Ooredoo services
• Handled customer grievances promptly and proactively
• Aided and educated customers to resolved bill related issues
• Arrange work schedule for technicians & manage their activities outside & inside the garage.
• Preparing minutes of meetings to Management
• Point of contact to all customer queries and grievances
• Support Procurement sales and marketing
BBA porgram includes: • Business communication • Quality project management • International economics • Human resources management • International people management • Cultures Management • Marketing management • International strategic management • Managerial skills • International business plan Event management
IELTS (International English Language Testing System) Academic, 5.5 Band Score, British Council, 2011