Specialist - Charging System
Ericsson
مجموع سنوات الخبرة :13 years, 5 أشهر
Ericsson Charging System
• Operation and Maintenance: Performing O&M of all Ericsson CS entities (AIR, SDP, CCN, OCC, EMM, OLM, CRS, ng-CRS, IVR, VS, MINSAT)
• Business Configuration: Configuration of new promotions and offers as per Marketing requirements. Offers such as Location-based charging, Voice/SMS/GPRS bundles, Usage-based bonus, Recharge-based bonus, Time-based charging etc.
• Integrations: Integrations within Charging System domain (i-e connectivity between SDP - CCN or SDP - AIR). Integrating Charging System with core network entities over SIGTRAN (i-e connectivity between SDP - STP, AIR - STP or CCN - STP)
• Upgrades: Performing ICP and EP upgrades on SDP, AIR, CCN and other Charging System entities upon release.
• Troubleshooting: Investigating and troubleshooting Charging and Network related issues via protocol traces on CCN/SDP/AIR.
• Redundancy implementation: Implementing Geographical Redundancy on all SDPs with a Disaster Recovery site in case of an emergency.
• Revenue Management: Handling queries from Revenue Assurance teams related to revenue leakage and providing feedback.
• Statistics Collection: Collecting traffic stats on CCN, SDP, AIR, OCC and VS.
• System Backup: Performing Backup and restore for all CS 5.0 nodes via tape as well as CBS.
• Acceptance Testing: Performing UAT for new IN features/services and providing support to the projects team with respect to new node installation & integration.
• Customer Complaint Handling: Providing last line of support for resolution of customer complaints.
• Third-party Integrations: Integration of 3rd party vendors with Charging System for various VAS services related to account recharge, content charging, daily or monthly deductions etc.
System Level-2 Support - Jazz (Veon)
Huawei Online Charging System (OCS)
•Perform O&M of all Huawei OCS entities (SCP, CBP, BMP, SDP, USAU, GFEP, URP)
•Managing 24/7 network operations for IN platform and supervising all changes, testing and implementation on platform
•Configuration of different OCS services and feature as per marketing requirements.
•Actively involved with Voice, SMS, Data related Business Configuration on SMAP
•Configuring different main products, appendant products, accumulators and bonuses based on offer requirements.
•Post configuration testing of OCS services and feature
•Applications, software and database management of the OCS platform.
•Perform trouble shooting, fault/problem investigation and root cause analysis using etrace, CDR, Logs etc.
•Setting up routing table, number conversions and new numbering series definition at IN platforms.
•Follow-up on pending issues with vendor based on SLA.
•Provide necessary